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Jeremy Wyatt jwyatt@harrisonlawgroup.com HarrisonLawGroup.com (410) 832-0000
PRST STD US POSTAGE PAID BOISE, ID PERMIT 411
40 West Chesapeake Avenue, Ste. 600 Towson, MD 21204
Inside This Edition
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There Is No Work Leisure, Just Life
KPIs Your Business Should Be Tracking Great Advice From 3 Entrepreneurs The Strange Story of Parental Advisory Labels
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3 Methods to Boost Existing Customer Sales
IMPROVE YOUR EXISTING CUSTOMER SALES
their friends about your company. You should also send out email marketing to your existing customers to share information about new products, services, or promotions. Start a customer loyalty program. Many companies offer their customers loyalty and reward programs — the more they shop, the more they earn. This is a great way to encourage current clients to continue shopping with you. Why would they go to a competitor for a similar product if they can earn rewards for shopping with you? Just make sure these rewards are worth your existing customers’ time, and you’ll see a boost in return sales before long.
With These 3 Strategies
One of the biggest mistakes businesses can make is focusing too much on new customers or potential leads. While your business needs to attract new customers, you can’t forget your existing ones. These clients have already done business with you. They know what your business and its products can do for them. If they like the business relationship enough, they’ll even refer other people to you. That’s why it’s essential to boost your existing customer sales in addition to pursuing new leads.
Cross-sell and upsell your products. You may offer merchandise considered to be one-time
purchases that leave no reason for a customer to return, but that’s not necessarily the case. Try selling products that relate to their original purchase. Your company might also have products customers would buy, but they just don’t know about yet. Make sure to cover your bases, and be sure to ask if there’s anything else you can help each customer with after completing every sale.
If you want to improve your existing customer relationships and sales, try utilizing one of the following strategies. Engage with current customers often. After successfully completing a sale, reach out to your customer to ensure everything is going well with your product or service. You can address their concerns and provide excellent customer service if they are unhappy. If they are happy, they’re now aware that you care about them as a customer. They’ll be much more likely to buy from you again or even tell
Follow these tips — and you’ll be sure to see an increase in sales from referrals and
previous customers as well.
4 | (410) 832-0000 | jwyatt@harrisonlawgroup.com
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