Simple Steps to Empower Your Staff How Responsibility Builds Confidence and Growth
We often wish our employees would step up, take initiative, and contribute more to our business’s success. But here’s the thing: If you want more from your employees, you have to allow them to do more. Entrusting employees with responsibilities isn’t just about lightening your own load — it’s about empowering them to grow, building their confidence, and creating a team of high achievers. Let’s explore how you can effectively increase employee responsibility, one step at a time. GIVE EMPLOYEES OWNERSHIP For many employees, their sense of status at work plays a significant role in how engaged they feel. Status doesn’t just come from a title or paycheck; it’s about being entrusted with leadership, management, and responsibilities that make them feel valued. A great way to build this sense of status is by letting employees own a program in your pharmacy. It doesn’t have to be big or revenue-generating right away (though that’s a fantastic goal to work toward) . Start with something manageable that allows them to make decisions and see their ideas come to life. BIG AND SMALL IDEAS TO ENTRUST The scope of responsibility can vary, but the key is letting employees take full ownership from start to finish. Here are some examples: • Big Initiatives: Managing a point-of-care testing program, increasing vaccinations, organizing health clinics, or working with weight-loss patients. • Small Projects: Monthly decorating, hosting a kids’ coloring contest, or creating a schedule for pharmacy uniform rotations. Even something as simple as a coloring contest involves multiple decisions — choosing a theme, printing the materials, and posting the artwork. These seemingly small tasks develop confidence, decision-making skills, and a sense of accomplishment. BABY STEPS BUILD CONFIDENCE Immediately handing over a big project is tempting, but employees need time to build their confidence. Start small. Let them own a smaller initiative and support them as they work through the details. For example, if an employee suggests a seasonal decorating project, encourage them to think through every step: What’s the theme? How will they set it up? What supplies do they need? If you allow them to take the lead, you’ll help them
develop their problem-solving skills and boost their confidence in a low-pressure way. That sense of ownership encourages them to take on bigger responsibilities in the future. DELEGATION IS KEY TO HIGH ACHIEVERS If you’re dreaming of a team of high achievers, you have to let them achieve . Micromanaging or requiring approval for every little thing stifles growth and creativity. True delegation means allowing your employees to make decisions and take ownership of their work. This doesn’t mean you’re hands-off entirely — it means you’re trusting them to figure things out while offering guidance when needed. When employees know you trust them, they’re likelier to step up and go above and beyond. BREAK THE CATCH-22 We’ve heard from countless pharmacy owners who want their employees to do more without giving them the freedom to try. It’s a classic catch-22: You want them to take the initiative, but you’re holding them back by not delegating responsibility, so no employee can ever step up to the plate. The solution is simple: Give them the opportunity to prove themselves. Start small, celebrate their successes, and gradually entrust them with bigger and more impactful projects. FROM SMALL PROJECTS TO BIG PROGRAMS More extensive revenue-raising programs won’t happen unless you start with smaller initiatives to build confidence and trust. Letting employees own their projects — regardless of size — creates a positive feedback loop. They learn, grow, and gain confidence, benefiting them and your entire pharmacy. If you want more from your employees, give them the freedom to do more. Start small, support their growth, and watch as they develop into high achievers who drive your pharmacy’s success. Because here’s the truth: When your employees grow, so does your business. Let them step up — and prepare to be amazed at what they can achieve.
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