417 Ravenaux Dr. Southlake, TX 76092
561-379-7750 DiversifyRx.com
INSIDE THIS ISSUE
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Why Investing in Your Team Is the Best Decision You’ll Make Your Employees Have Great Ideas — Here’s How to Hear Them Recognition Programs Matter More Than You Think The Secret to Developing High Achievers in Your Pharmacy
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Business Truths vs. Tall Tales
Turn Competitor Insights Into Innovation With a Secret Shopper Program
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require consistency . If you only recognize employees once in a blue moon, it won’t have the same impact as a steady stream of encouragement. Make it a habit to thank your team regularly. Whether it’s daily shout-outs, weekly updates, or a monthly “Employee of the Month” spotlight, mixing it up keeps things fresh and engaging. Don’t forget the little moments. A private “thank you” after a busy day can be just as meaningful as a formal award. WHY RECOGNITION SHOULD BE YOUR FIRST STEP If you’re overwhelmed by the idea of creating an elaborate bonus program, start small. Recognition is the foundation. Once you’ve built a culture of appreciation, you can layer on bonuses or other rewards down the line. The truth is that most pharmacy owners are so busy that saying “thank you” to their team often falls by the wayside. But taking just a few moments to recognize your employees’ efforts can transform your workplace culture and, ultimately, your business. So, here’s our challenge to you: Start today. Look for one small thing an employee did well and acknowledge it. You’ll be amazed at the ripple effect it creates. Because, at the end of the day, a little recognition goes a long way.
• Peer-to-Peer: Encouraging team members to recognize each other. • From Patients: Share positive feedback you’ve received about an employee. A robust recognition program combines these approaches into a continuous, ongoing practice. Don’t settle for a one-time pat on the back. Create a positive feedback loop that motivates your team and reinforces the behaviors you want to see more of. ‘ATTA BOYS’ MATTER Let’s be honest: Even as adults, we all need “atta boys” (or “atta girls”) every now and then. Recognition isn’t just a nice-to- have — it’s a fundamental human need. Employees who feel appreciated are likelier to stay engaged, perform better, and stick around longer. High performers, in particular, thrive on positive feedback. Recognition programs can help you retain these star employees while encouraging others to step up their game. When your team knows you notice their efforts, they’re far more likely to keep going above and beyond. KEEP IT SIMPLE, CONSISTENT, AND MEANINGFUL The beauty of a recognition program is that it doesn’t have to cost you a dime. The thought truly counts. However, it does
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