Job Description
OVERVIEW: We’re Student Roost. And we’re on the look out for a Regional Operations Manager to join our growing team. Our Regional Management Team are the glue that holds our operating teams together; talented leaders of people, packed with common sense and a strong commercial ability; they put the customer centre-stage and make sure the rest of the business does so too. They strive for customer retention and recommendation. We’ve all heard ‘if you build it…they will come’; we believe if you build it right, they will stay: that goes for both our customers and our people. We want to be a stable, welcoming and safe backdrop to our customer’s entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think it’s only right that you do that in an organisation, environment and a team that you love being a part of. The Regional Operations Manager is responsible for ensuring we fulfil our commitments to our people and our customers, through the leadership of exceptional service delivery, in a safe and welcoming environment. The role will also take responsibility for the financial performance of the properties it has responsibility for, operate safe and secure properties in line with all statutory, legal and moral obligations and deliver the experience that both our customers and people expect KEY ACCOUNTABILITIES: SAFETY, WELFARE • Top of your agenda at all times; practice an unrelenting approach to safety and welfare by adherence to any and all safety policies and processes in our organisation. • Develop an understanding within your respective region for all statutory and legal accountabilities we hold; furthermore, ensure that your teams understand why we perform such duties and encourage an environment where safety and welfare is never overlooked. • Create an environment whereby all team members feel confident and comfortable in raising any concerns about our properties or our practices. • Ensure your teams are compliant with all data protection requirements as it relates to customer data; that the fundamentals of Tenancy law are understood by you and your teams and that handling of deposits is done so within the legislative requirements.
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