Hannah Harvey Executive Director – Customer Services Foreword from
Dear Residents, Spring is a time of change and growth, and Housing Choices has been busy this season building new systems, refining our structures, and growing our housing to support more people in need of secure accommodation.
Aligned with this season of change I also want to provide an update on our leadership. David Fisher, our CEO, has moved on from Housing Choices. We sincerely thank him for his commitment and leadership and wish him all the best in his next chapter. Stepping in as interim CEO is Michael Lennon, who many of you will know as a previous CEO of Housing Choices. Having a familiar face in this role provides stability while we continue the search for our next CEO. During this time, our focus remains firmly on supporting you and delivering high-quality services to all residents. I’m pleased to share that we have welcomed many new team members across the organisation. You may see these fresh faces in your local teams, filling roles as part of our new national customer service model. This includes our state-based Housing
Operations Managers, who are focused on ensuring our housing teams have the guidance and resources needed to provide the best possible support to residents. Looking ahead, we are preparing to launch our new national digital contact centre in the coming months. This will expand the ways you can reach us, helping us respond more quickly and improve the support we provide. As part of this process, we’ll be reaching out to you to ensure your contact information is up to date, so we can continue to stay connected. While Spring brings growth and change for Housing Choices, this edition also highlights updates that matter to you alongside some fun opportunities like the Spring Gardening Competition and details about our upcoming end of year events for residents.
Acknowledgement of Country In the spirit of reconciliation Housing Choices WA acknowledges the Traditional Custodians of Country throughout Noongar boodja (land) where we are based. We acknowledge their connections to land, sea and community and pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
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