Important Safety Reminder: E-Bikes and E-Scooters We have some safety reminders to share about e-bikes and e-scooters which have become a growing source of fires in the home in Australia.
Above: Our national Supportive Services team.
New support to help residents manage their tenancy Keeping well and managing your tenancy can sometimes feel overwhelming – and that’s where the national Supportive Services Tenancy Supports program can help. The Tenancy Supports program is delivered by our Tenancy Support and Sustainment Coordinators. They work one-on-one with our residents to provide short term supports to connect you with community services in your area and provide practical tools to keep your tenancy on track. Whether you’re experiencing health issues, financial stress, social isolation, or other pressures, these factors can impact your ability to manage your tenancy. The Tenancy Support program is here to offer support during those times. This team doesn’t manage your tenancy or carry out inspections but works alongside your Housing Officer to provide extra help when you need it most. If you are already linked to housing support, for example through Common Ground in South Australia, you may not be able to access the Tenancy Supports program.
Your safety is our top priority, please remember:
Do not charge or store e-bikes, e-scooters, or other light electric vehicles (LEVs) inside your home, hallways, or shared indoor spaces. Never charge near soft furniture items like couches, beds, cushions, or pillows. Store outside and away from direct sunlight. If stored indoors, keep them away from exits and pathways.
Lithium-ion batteries in these devices can overheat and pose a serious fire risk if not charged safely.
Use only reputable branded chargers and batteries that meet Australian Standards. Disconnect batteries from the charger as soon as the item is fully charged to prevent overheating of the battery or charger. Charge only in safe, well-ventilated outdoor areas (or in a designated mobility charging station if available in your building). Always follow the manufacturer’s instructions when charging. If batteries are damaged or discoloured, dispose of them in designated battery bins (e.g. supermarkets, Officeworks).
By taking these simple steps, you’re helping keep yourself, your family, and your community safe.
To find out more, speak with your Housing Officer or call us on 1300 312 447 .
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