A to Z SkyCity Auckland

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Guide to Auckland

Contents

1. Welcome

16. Money

2. SkyCity History

17. Notifications

3. Precinct map

18. Onboarding

4. Arrival

19. Parking

5. Badging & Employee ID

20. Quest for the Best

6. Code of Conduct, Connect & Changing Rooms

21. Rostering

7. Drink & Drugs

22. Social Media & Privacy

23. Transport

8. Employee Benefits

9. Food & 24/7

24. Uniforms

10. Gambling

25. Values

11. Health & Safety and HQ

26. Wellbeing and Wardrobe

27. Extra Information

12. Internet & Intranet

13. Jobs & Recruitment

28. You!

29. ZZZs

14. Keeping Safe

15. Leave & Attendance

Welcome This virtualA-Z Guide for SkyCity is meant to support your introduction to SkyCity Auckland and help you find your way around our precinct. We can’t promise it will tell you everything you needto know, butit is a great place to start!

It is not designed to replace an onboarding plan with your manager, but it will give you a heads-up on some of the important things you should know.

More information on starting at SkyCity Auckland can be found on the Onboarding page.

SkyCity History: Our Key Dates

1994: Construction of SkyCity Auckland commenced.

1996: SkyCity Auckland opens.

1997: Sky Tower opens.

2000: SkyCity Queenstown opens. SkyCity acquires Adelaide.

2002: SkyCity Hamilton opens.

2016: Construction commenced on NZ International Convention Centre (NZICC).

2018: SkyCity Adelaide expansion

commenced.

2020: SkyCity Adelaide expansion opens.

2021: Sky City Auckland celebrates 25 years.

2022: Sky Tower celebrates 25 years.

SkyCity Auckland Precinct Map

The SkyCity Auckland precinct contains our casino,

11 restaurants,twobars,threehotelsand atheatre.

Arrival/ Access

Arrival / Access

Rostered Employees

Access to start work is through the employee entrance on Main Site,locatedon HobsonStreet (nearthe InterCity Bus Office). You must always swipe in here with your ID badge before work and exit here after your shift finishes to ensureyour attendanceiscorrectlyrecorded.The Security Deskat the employeeentrance canassistwith any issues including forgottenor lostIDs.

Non-Rostered Employees

If you work in our HQ Building (99 Albert Street), you will need to scan your ID badge on one of the terminals in the lobby to call a lift to take you to your floor.

Getting Around Many of the operational support teams are situated in HQ building. There is a walkway through from Federal Street to the left of Fed Deli. You can also access Albert Street by walking through the building that where Wētā Workshop Unleashed and The All Blacks Experience are. The entrance can be found between Depot and Masu.

Badges

Employee Badges

Your employee badge will allow you access through the doors and lifts around the SkyCity site.

Depending on your role, some areas around site may not be accessible to you.

You must always wear your employee badge when onsite.

If you lose your employee badge, you must contact Security as soon as practicably possible by email: aklcards@skycity.co.nz.

Codeof Conduct, Connect & Changing Rooms

Code of Conduct The Code of Conduct sets out the standards that SkyCity expects. It includes principles on areas such as diversity, fairness and privacy, as well as appropriate workplace behaviour.

The Code of Conduct aims to provide a work environment where workers are treated with dignity, courtesy and respect.

If you feel you have been subjected to any discriminatory or offensive behaviour, bullying, or harassment, speak to your manager or someone you trust. If that is not possible, please speak to your People & Culture representative.

We also have an anonymous and confidential reporting service safe2tell which can be contacted by email: safe2tell@skycity.co.nz.

Connect Connect is a dedicated, confidential service designed to provide support for employees across a wide range of situations

Connect’s goal is to ensure all employees feel safe, respected, valued and supported in their wellbeing, whether at work or in their personal life.

The Connect office is located between the employee entrance and wardrobe and the team can be contacted via:

Email: connect@skycity.co.nz

Phone: 0800 759 463 (ext 6235)

Changing Rooms

The employee changing rooms are across the corridor from wardrobe.

The changing rooms have lockers alongside the exterior walls. You will need to supply your own lock for the lockers.

Male and female bathrooms are at the back of the changing rooms.

Drink &Drugs

Drink & Drugs Employees are not allowed to consume alcohol or take any non-prescription drugs or other substances while on duty, or during any breaks. Employees cannot report for work in a condition which could be seen as being ‘under

the influence’ of alcohol, drugs, or any other substance.

While you are welcome to enjoy the facilities SkyCity has to offer, please remember that you are an ambassador for SkyCity. The same responsible consumption of alcohol rules for guests also apply to employees.

Please speak to your manager about the ‘end of shift’ drink rules for your department. If you attend company drinks, you are not to return to work afterwards.

Employee Benefits

Benefits you can enjoy as a SkyCity Auckland Employee are:

- Reduced Parking Rates

- Discount at our F&B outlets

-Special Hotel rates

- Free access to the Sky Tower

-Discounted cafeteria

- Savings on dry cleaning (via wardrobe)

SkyCity also has corporate deals with Southern Cross health care and Partners Life insurance and discount schemes with many suppliers.

More information on employee benefits in NZ is available through our Employee Benefits Workvivo page.

Food

Food 24/7 is SkyCity Auckland’s onsite employee cafeteria, where you can get discounted hot and cold food, sandwiches, fruit, drinks, pies, and more. You can also stock up on discounted grocery basics such as bread, milk

and eggs to take away.

As the name suggests, 24/7 operates twenty- four hours a day seven days a week. It is only available for employees, contractors and authorized visitors during their normal working hours, so please wear your ID badge.

Gambling

Gambling Employees of SkyCity are not allowed to gamble at any casino that SkyCity owns, operates, or has an interest in. You can’t play for yourself or anyone else. Do not pass on any money, chips, or advice to anyone. If you are visiting a SkyCity restaurant with friends and they want to gamble, we suggest you leave them to it and stay off the gambling floor. Being caught on camera (or by security) in contact with someone who is gambling will result in disciplinary procedures.

Reach out if you or someone you know shows signs of problem gambling. More information can be found on our SkyCity Auckland website.

Health &Safety

Health & Safety

At SkyCity, health and safety are our top priorities. Our team is

dedicated to providing a safe and healthy environment for our

employees, contractors, visitors, and customers.

If you spot a hazard or incident, and so the Health & Safety

team is aware of dangers, report it through our online tool -

Donesafe.

Your manager will show you the nearest fire extinguishers and

first aid kits in your department. They will also inform you of

any role-specific risks during your onboarding.

Health & Safety continued…

In the rare event of an emergency, Auckland's sites have a

two-stage evacuation warning system that uses a

combination of alarm tones and voice instructions. All

emergency exits are clearly marked with an exit sign.

During a fire evacuation, follow all instructions given by

wardens, leave immediately and move quickly but do not

run. The primary evacuation point for all employees is

underneath the Sky Tower.

There are three Emergency Assembly points at SkyCity Auckland:

Primary – Base of the Sky Tower

•

• Secondary – Outside of Council Building on Federal Street

• Horizon Hotel & NZICC employee/customers – Outside TVNZ on Hobson Street

Internet

SkyCity has a Back of House Wi-Fi service that you can access

using your personal device. The name of the network is

‘SkyCity BOH’. As the password regularly changes, please ask

your manager for it.

Personal phones are not to be used during working hours and

should be kept in your locker. If you need to carry your mobile

for any reason, seek prior approval from your manager.

The use of this wireless internet connection is subject to the

SkyCity ICT Usage and Data Security Policies, which you will

be able to find on Workvivo, our internal communication

channel for employees.

Jobs& Recruitment

Jobs & Recruitment

The Talent Acquisition Team offers end-to-end specialist

recruitment services across the business to help SkyCity

Auckland attract, recruit and retain the best people---

people like you!

Around 30% of our vacancies are filled by internal

applicants, and with a business as large and diverse as

SkyCity, there are always exciting jobopportunities

popping up.

Keep an eye on our Careers website or our Careers Workvivo

page to access the latest job opportunities and information

about working at SkyCity.

Keeping Safe

The SkyCity Security Team is onsite 24/7 to protect

customers, employees, and our property.

The Security Team provides Advanced First Aid when

required. For anything beyond their expertise, an

ambulance will be called, or you will be escorted to an

emergency facility.

As well as keeping us safe, Security is also responsible for

the administration and management of all unclaimed

property (lost & found). If you find any cash, chips or tokens

anywhere on SkyCity property, you must immediately tell

Security what you have found and where you have found it.

The Auckland Security team can be contacted by phone:

(09) 363 6363 .

Leave& Attendance

Leave

It is important to take breaks so you can relax and enjoy

time outside of work. Full-time and part-time employees

are entitled to four weeks of leave once they have been

working at SkyCity for 12 months.

Following six months of continuous service, employees

receive ten days of sick leave and a further ten days for

each subsequent 12-month period. Sick leave can be taken

if you, your partner, or someone who depends on you to

care for them is sick or injured.

Attendance

When attending work, you should arrive promptly so that

you don’t miss any important team briefings and be ready

for work as soon as your shift begins. If you are going to be

late, please ensure your manager knows.

If you are unable to come to work for any reason, you need

to speak to your manager as soon as possible. Make sure

you have manager’s contact details saved.

For shift workers, you need to give at least 2 hours’ notice.

If needed, you can use the free phone number: 0800 759

2489.

It is your responsibility to clock in and out at the beginning

and end of each shift. Not doing so may affect your pay. You

can clock in up to 15 minutes before you start and 15

minutes after you finish but shouldn’t perform non -work-

related activities during this time (such as getting changed or

getting a meal).

Money

Wages are paid weekly and salaries fortnightly. Pay goes out

on Wednesdays and will usually arrive in your bank account

by the evening.

After you are paid, your pay slip will be emailed to you

(Rostered) or found in PeopleSoft (Non-Rostered). It will

show the details of what you were paid, including hours and

rates, alongside leave balances and other deductions.

If you have questions about your pay, discuss them with your

manager or contact the Payroll team by email:

payrollnz@skycity.co.nz.

If you are struggling financially, you can reach out to the

Connect team by email (connect@skycity.co.nz) to discuss

SMILE Loans for financial hardship.

Notifications

Important event and emergency information is sent out via text message. Please ensure your contact details are always kept up to date in MyVR (Rostered) and PeopleSoft (Non- Rostered). If you are unable to update your details, please contact the P&C Helpdesk by email:

hr.helpdesk@skycity.co.nz.

Workvivo is SkyCity’s way of communicating internally

with all staff, whether you’re a part of our frontline

operations or our executive team. Workvivo can be used on any device, and you control what you see!

Workvivo will allow you to:

• Keep up to date with company news, events, giveaways,

staff offers, and learning

• Keep in touch with everyone at SkyCity

• Have more of a say in how things are done

• Understand what different teams do

• Celebrate achievements and successes

Onboarding

The onboarding process is an important part of making you

feel welcome and comfortable in your new role. Your

manager should go through with you:

• An introduction to your teammates (including an onboarding buddy)

A tour of the workplace and site

•

• A description of the functions of your department in relation to SkyCity

• Clear expectations of your new role

A first-week plan/checklist

•

• Core skills and knowledge required for your role

If you feel your onboarding hasn’t sufficiently prepared you

for your role, please speak to your manager or reach out to

the People & Culture Helpdesk by email:

hr.helpdesk@skycity.co.nz.

Parking

Parking During working hours, employees can take advantage of discounted parking. The amount you pay is based on your pay level.

All staff must park in the NZICC building, entering from Nelson Street. To access the car park, please view this video:Car Park Access.

If you intend to use the Staff Car Park regularly, you will need to apply for one of the following car parking cards:

Waged Car Parking Form

Salaried Car Parking Form

Contractor Car Parking Form

You can pay by topping up your parking card at the pay machines in the car park.

For general car parking queries, email parking.services@carepark.co.nz.

Questfor theBest Awards

Quest for the Best

The Quest for the Best (QFTB) awards are our way of

recognising our people who consistently live up to our

SkyCity values: Own it, Share it and Live it.

Consistent dedication, passion, and care for customers,

colleagues, and the business, as well as motivating others

to be their best, are what is celebrated.

Anyone can nominate a fellow workmate or team for an

Individual, Leadership, or Team award.

All nominations are submitted on a QFTB nomination form

and go to the Quest for the Best Committee for

consideration.

Rostering

If you work shifts (Rostered employees), your manager or the

Workforce Planning team will provide you with a login for

MyVR and Kronos, two essential rostering tools.

MyVR is used to view rostered work (your schedule) along

with applying for leave and shift changes. Kronos can be

accessed from any device and allows you to view your hours

worked and timesheets in real-time.

To record your time worked, you will need to scan in and out

at the start and end of each shift using the Kronos finger

scanner. Your Manager or the WorkForce Planning team

(workforce.planning@skycity.co.nz) can also answer any

questions you have and guide you towards the MyVR training

that is available.

Social Media & Privacy

Appropriate behaviour shouldn’t stop when you leave the

workplace. Please be mindful of the impact of comments you

make on social networking sites, especially in the context of

SkyCity.

Ensure any references to SkyCity are not critical of the

company, its business, customers, suppliers, or employees,

and make sure you respect the privacy of our guests.

It is important that all information shared between

guests, employees and suppliers is kept confidential while

you are working at SkyCity and after you leave

employment.

If a member of the news media asks you for comments or

information about SkyCity (either on or offline), you must

refer them to the Communications department by email:

skycitycommunications@skycity.co.nz.

Transport

SkyCity provides a shuttle service to and from work

between 12 a.m. and 6 a.m. for employees working night

shifts and early mornings. Ask your manager to complete

a shuttle request form for you, and then you can use

SkyJourney to book your trips.

SkyCity Auckland also has many public transport options

around it. Visit the Auckland Transport Journey Planner

website to see the latest train and bus details.

For cyclists, secure bike parking and e-bike charging are available at the NZICC car park. For access to the bike cage, please email aklcards@skycity.co.nz.

Uniforms

If you are required to wear a uniform, your manager will

take you to Wardrobe as part of your onboarding. You will

be shown the process for collecting your uniform and

dropping it off.

Your uniform needs to be returned to Wardrobe at the end

of each shift so it can be cleaned and any repairs made. Your

uniform should not be worn off SkyCity property or outside

of your working hours, and you should not use guest

facilities (including bathrooms) when you are in uniform.

Your manager should also explain the dress code for your

department (e.g., what accessories are allowed) and advise

if you are eligible for the SkyCity shoe allowance.

Values

Our Values

Our SkyCity values are the beliefs and principles that help

guide us toward achieving our vision as the ultimate

entertainment destination, delivering amazing experiences

for our customers.

Our Values are Own It, Share It, and Live It:

OWN IT Make your mark

Be Authentic

Bring Your Best

Take Ownership

SHARE IT Make a difference

Be a Team Player

Be Respectful

Be Transparent

LIVE IT Make magic

Inspire Excellence

Customer First

Be Progressive

Wellbeing

SkyCity has a duty of care to all its employees. You should be

able to have open conversations about your wellbeing with

your supervisor or manager.

If this is not appropriate, the Connect team is available to

support the wellbeing of all SkyCity employees. They work

with employees and managers to achieve fair and reasonable

outcomes for those who are impacted by personal and/or

professional challenges.

Services they offer include:

• Employee Assistance Programme (free, anonymous counselling by an external company)

SMILE Loans for financial hardship

•

Support for personal matters

•

Support during formal processes

•

Mentoring or coaching

•

Contact the Connect team by email:

connect@skycity.co.nz.

Extra Information

The best way to get extra information on any of the topics

in this handbook is to speak to your manager.

If you need detailed information, Workvivo is where you

can search for most topics.

Cornerstone contains e-learning modules on many topics,

including Responsible Gaming, Responsible Service of

Alcohol, Code of Conduct, and Appropriate Workplace

Behaviour.

You will have been sent a Cornerstone login by email as

part of your enrolment. Once you have logged into

Cornerstone, you can complete any assigned training or

search for a specific course.

If you have any questions, you can email the Learning &

Development team: learning@skycitygroup.com

You!

You are what makes SkyCity special, and we are proud to have

a diverse workforce. For us, valuing our staff’s culture,

gender, identity, life stage, and ability makes for a great place

to work.

One of the many ways we do this is through our Employee

Resource Groups (ERGs). At SkyCity, we have the following

ERGs:

Elevate – Future Leaders

•

Nurture

•

NZ Asian Leaders

•

Pasifika

•

Pride

•

Te Aho

•

Winning Women

•

We want to celebrate whatever shapes who you are! Check

out Workvivo to learn more.

ZZZs

The SkyCity business operates twenty-four hours a day,

seven days a week. As a result, many members of the

SkyCity team do shift work.

If you find yourself struggling with the lack of ZZZs, try to take

a proactive approach to your changing sleep patterns. You

will feel better if you eat well, exercise (if possible), and

optimise your sleep by keeping your bedroom cool and dark.

Minimise interruptions by turning your phone off and

managing family and social pressures.

If you are looking for support, contact the Connect team by

email: connect@skycity.co.nz.

Key Contacts

Connect

T: 0800 759 463 (extension 6235)

E: connect@skycity.co.nz

Learning & Development (Cornerstone)

E: learning@skycitygroup.com

P&C Helpdesk

T: 09 971 5707

E: HR.Helpdesk@skycity.co.nz

Payroll

E: Payrollnz@skycity.co.nz

Safe2Tell

T: 0800 759 7233

E: safe2tell@skycity.co.nz

Security

T: 09 363 6363 (extension 6363)

E: aklcards@skycity.co.nz

Workforce Planning

E: workforce.planning@skycity.co,nz

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