Foreword
Gemma Mullis MCIPP Policy and research officer, CIPP
Can I first take this opportunity to thank all those who participated in the 2021 CIPP Benchmarking Survey, the feedback received and involvement from the payroll community has been invaluable in creating this report.
The impact of the coronavirus pandemic has touched every element of life, and the lives of payroll professionals are no exception. Taking time out to complete this, whilst juggling business as usual tasks, as well as implementing new schemes and getting to grips with changes to legislation shows the commitment of the payroll profession in developing and improving the services they provide. New questions were added to this year’s survey so that data could be gathered on the future of the processes the profession uses. Additionally, there is a focus on salary averages within the profession and benefits provided by each organisation. The findings of the survey have proved very interesting and it is hoped that the reader will not only be able to reflect their own practices against those of others, but to give insight on others within the profession operate, inspiring them to implement changes and processes to enhance their service.
The CIPP would like to thank all that contributed once again, and as ever, any feedback readers have would be greatly received.
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