Introduction
2021 marks 13 years of the CIPP benchmarking survey, and this year it is bigger and better than ever.
The CIPP has listened to feedback from members and has reflected their ideas within the survey and the final report. The CIPP would like to thank everyone who provided feedback and will continue to engage with members in future surveys. The refreshed survey introduced additional questions and was opened to the whole payroll industry. This broadened scope has enabled the CIPP to produce a report that payroll professionals can use to benchmark payroll departments and services, as well as providing insight into how the rest of the industry is performing.
The report will look at:
● Survey scope and size ● The activities and costs of a payroll team including: ❍ Salaries ❍ Structures of the team ❍ Accuracy, timeliness, and completeness ❍ Data security and confidentiality ❍ Compliance with statutory filing/payment deadlines ● What is on offer:
❍ Benefits and expenses ❍ Saving for the future
This report discusses and evaluates the survey findings so that readers can compare their current practices with other payroll professionals help to shape their payroll team.
There are several recommendations based on the current practice of payroll professionals, providing ideas and inspiration to improve service levels.
All responses are presented anonymously, so this report can be used as a tool to benchmark a reader’s own payroll team against. Results gathered in this report will be compared to those received in 2018, as well as the previous year’s as questions asked in both were more accurately aligned. Survey scope and size Making the survey available to the wider profession meant that data was gathered from across the United Kingdom, from varying sectors and industries, giving a broad spectrum of responses. ● The majority of respondents were based in the Southeast of England (32%), with few responses from Northern Ireland (1%) and Wales (3%) ● Respondents were replying on behalf of organisations of all sizes, ranging from micro employers with less than ten employees, to those paying thousands. The majority, (40%) however, stated that they processed PAYE for between 251 and 1000 employees ● Respondents were largely from the private sector (79%) with 21% confirming they were from the public sector. There were no responses from the charity sector ● 74% of respondents advised their payroll was operated in-house.19% partially outsourced their payroll function, with just 7% reporting that they fully outsourced their payroll ● 17% of those that completed the survey advised that they operated an expat payroll
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