STUDENT SUPPORT SERVICES National University provides a number of services to help students attain their educational goals. In addition to the Office of Academic Affairs, several offices of the University join together to provide services for the academic, economic, and personal needs of enrolled students. Student services include student advising and scheduling, records evaluation, veteran’s assistance, financial aid, tutoring, and other services. Additionally, the library, alumni association, and student accounts office are available to help students. STUDENT ACADEMIC SUCCESS CENTER National University’s Student Academic Success Center (SASC) provides a variety of services to support students’ academic, professional and personal development. The mission of the Student Academic Success Center is to empower undergraduate students to achieve their academic goals by providing opportunities to enhance learning, increase retention, and improve overall student success. In collaboration with faculty and various campus departments the Center supports classroom instruction by providing resources for students to develop the skills and strategies to become independent and active learners, as well as helping them gain the confidence to achieve academic success. Services offered include: • Online tutoring in various subjects. • Student Success Webinars and information on topics such as study skills, test-taking strategies, time management, financial literacy, and career development. • Success coaching by trained professionals. • Assessment of students’ needs and referral to appropriate services. • Campus community engagement opportunities through online communities. • Academic Intervention Programs to encourage and support our students’ persistence and graduation by offering success strategies skills, individual action plans, and additional academic resources. SASC is a one-stop-shop providing resources to our students as they work toward achieving their goals at National University. We are here to make students’ goals more accessible by giving them the support and tools needed to overcome challenges. Contact SASC via phone at 858.642.8290 or email email@example.com. MATHEMATICS TUTORING National University students have the opportunity to work one-on-one with math tutors in algebra, geometry, calculus, and statistics. Tutoring is also available in chemistry and physics. Experienced tutors help students further their skills and build confidence. MathematicstutorsareavailabletoworkwithstudentsonlineoronsiteinSanDiego, Los Angeles and Fresno. Visit our website (http://www.nu.edu/OurPrograms/ StudentServices/mathcenter.html) for more information. To access our online scheduler, visit (http://numath.mywconline.com). NATIONAL UNIVERSITY LIBRARY SYSTEM The Library offers a wide range of resources and services designed to meet the needs of all students. All print collections and library support services are located in the Library at the Spectrum Center in San Diego, CA. Free document delivery of books and articles is available. Library services include tutorials, research guides, and consultations. For more information, see the Research Guide: Library Services (http://nu.libguides.com/services). Online resources and services are available 24/7 at http://library.nu.edu. Access to online resources may require authentication. Log in using Single Sign-On or your 9-digit NU ID number and 6-digit birth date (mmddyy). Location 9393 Lightwave Avenue San Diego, CA 92123 Hours (Pacific Time, excluding holidays and breaks) Monday - Thursday 10 a.m. - 10 p.m. Friday 10 a.m. - 6 p.m. Saturday 8:30 a.m. - 5 p.m. Sunday 10 a.m. - 5 p.m.
Contact Information E-mail: firstname.lastname@example.org Text: 858.367.0904
In San Diego: 858.541.7900 Toll Free: 858.682.2237 x7900 Ask Us (Chat & FAQ Service): http://nu.libanswers.com. ONLINE INFORMATION CENTERS
National University’s Online Information Centers (OIC) enable prospective students to test-drive online programs, find answers to questions about studying at National University, apply, enroll, pay fees, update study schedules, and receive other services normally available on campus. The OICs have been designed for the growing number of online students who enjoy the flexibility of online learning, but also prefer a live student advisory service a reasonable distance from home. ONLINE LEARNING REQUIREMENTS National University offers many programs and courses in an online format. Students may complete an online course orientation and also receive instruction on using the synchronous chat technology used to communicate with the faculty and other students in the class. In an online course, students will be able to view the syllabus and assignments, participate in threaded discussions, ask questions of the instructor and view their exam and assignment grades. Course materials and digital learning modules will be presented. Faculty may use the online chat feature for lectures and question/answer sessions. Students are provided access to online courses beginning on the Sunday before the term begins through three weeks after the term ends. Onsite classes may require students to access an online class supplement where students participate in coursework including (but not limited to) reviewing course materials and accessing assignments. Participation in an online class supplement does not satisfy required onsite contact hours. Contact hour requirements for hybrid courses are detailed in the National University Credit Hour Policy which can be found on the University website. As of May 2014, the following are the minimum system requirements that are needed to successfully access your courses on the Blackboard Learn platform. TECHNICAL REQUIREMENTS Windows Users • Windows 7 or 8 recommended (Vista supported, Windows 10 not supported) • 2 GB RAM • High-speed Internet connection (e.g.: DSL, cable, etc.) • Note: Dial-up Internet connection is supported • Sound card and speakers • Screen Resolution: 1280 x 1024 or better • Headset with microphone using a USB connection • Web Browser: » » Blackboard Learn supports Microsoft Internet Explorer 9 and above, Apple Safari 5, and the most recent releases of Mozilla Firefox and Google Chrome. » » If using Windows Vista, please use Microsoft Internet Explorer 9, Mozilla Firefox or Google Chrome. » » If using Windows 10, please try using Mozilla Firefox or Google Chrome Mac OS Users • Mac OS X 10.9 recommended (Mac OS X 10.7 and 10.8 supported) • Intel Processor • 2 GB RAM • High-speed Internet connection (e.g.: DSL, cable, etc.) • Note: Dial-up Internet connection is supported • Sound card and speakers • Screen Resolution: 1280 x 1024 or better • Headset with microphone using a USB connection
NATIONAL UNIVERSITY // STUDENT SUPPORT SERVICES
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