CUSTOMER SERVICE UPDATE Over the past few mon t hs you have likely not iced a change in our Customer Suppor t Team. In June, we integrated the ETS Customer Suppor t Team into the Hach Customer Suppor t structure. This has enabled us to provide more t imely suppor t and order managemen t to our ETS Customer base whi le leveraging the expertise of our Hach teammates. We are now ful ly funct ional wi th i n the Hach Customer Suppor t process and wi l l be processing your Early Buy orders wi th i n that structure.
Please cont inue to include the fol lowing informat ion when submi t t i ng your future purchase orders:
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Ac c oun t n u m b e r and / o r c omp l e t e Bi l l - to and Sh i p- t o addresses Par t numbe r s , p r i c i ng and u n i t of measu r e
Special o r de r r equ i r emen t s
I nc l ude ‘Early Buy’ i n ema i l sub j ec t l ine
Please use the contact informat ion below wi t h quest ions or suppor t needs. E-mail: Orders p l aced for del ivery w i t h i n t h e Un i t ed States: ETSOrders@hach.com Orders p l aced for del ivery ou t s i de t h e Un i t ed States ( i nc l ud i ng
Canada): Int lETSOrders@hach.com For o r de r discrepancies or
Telephone: No change: 1-800-548-4381 and 1-970-278-4951 changes t o orders:
ETSCustomerService@hac
h.com
We wi l l cont inue to look for new and innovat ive ways to best serve our customer base and look forward to work ing wi t h you in 2021. Should you have any quest ions or fol low up needs please let us know.
Best Regards, AquaChek Customer Service Team
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