TERMS OF BUSINESS
9. Claims Notifications of non-delivery or damages must be received in writing within 3 working days. Any items delivered damaged must be signed for as damaged at time of delivery. It is vital that the number of boxes signed for corresponds to the carriers delivery manifest. If any part of the order is signed for but not delivered then we are unable to put forward a claim against the carrier.
10. Collections There will be a minimum charge of £15 ( this may be higher for larger items or pallets ) for the collection of unwanted goods, under our 30 day return policy.
11. Payment All goods remain the property of 1env Solutions Ltd until paid for in full. In the event of 1env Solutions needing to recover any outstanding monies using external agencies or solicitors, all costs and charges are bearable by the customer. Your account must be kept within our payment terms to benefit from offers or discounts. If your account falls outside our trading terms, we reserve the right to cancel offers and/or discounts. Payment terms are net 30 days from invoice date for approved accounts.
Methods of payment are: Cash, cheque, credit/debit card
BACS: Bank: Barclays Bank PLC
Account number: 73009181 Sort Code: 20-49-29 Account Name: 1env Solutions Ltd
12. Our errors We are constantly updating our products, prices and offers. We are confident of our technology and staff but we realise that human error may occur. If we offer goods for sale incorrectly, we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do this. In these cases, we will contact you and explain the situation. If a compromise can not be met a full refund will be made. 13. Unexpected circumstances If things like strikes, wars, acts of terrorism or even small things like power cuts interfere with our business with you, we will do our best to keep things going. However, we will not be legally responsible to you for any failure which is due to these unexpected circumstances or any other situation outside our control. 14. Legal responsibility Nothing in these terms of business should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.) We will not compensate for delivery delays or failures that are outside our control unless you have asked us for a premium delivery option. In these circumstances, we will limit what we pay you to a refund of the delivery charges you have paid. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods. If you are a trade customer, we will not be legally responsible to you for any business losses. 15. Insect Identification Insect Identifications will be subject to a £25 (+VAT) charge. This service is offered free of charge to our regular customers, with a maximum of 4 identifications per year. Additional identifications will be charged at £25(+VAT). When sending an insect specimen you must adhere to the following terms; specimen must not be live and in a crushproof container with a secure lid. You must complete an ‘Insect Identification Form’ online prior to sending specimens ( you can complete the form by going to: www.1env.com/resources/insect-id ). Please include a note with your specimen stating your reference number or account number. Failure to adhere to these measures will delay the process or in some circumstances, specimens will be not be checked.
TERMS OF BUSINESS | 245
www.1env.com
+44(0)1702 525 202
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