HCC WORKFORCE SOLUTIONS | Business & Professional Development
The Significance of Supervision This course examines the significant role supervisors play in the success and growth of an organization. Students will analyze the skillset of an effective super- visor, as well as the elements of quality supervision. Areas presented include “how to” topics such as the role of the supervisor in communication, conflict man- agement, managing power and authority, motivating and developing staff, and managing change and transitions in the workplace. This course is designed with the needs of students who are new to the role of supervisor and allows seasoned supervisors the opportunity to objectively evaluate the significance of supervision in the workplace. Total: $189 — Senior Total: $95 PRD-895-B TuTh 5–8:30pm Aug 22–24 K. Palmer CPB 214 PRD-895-D TuTh 9am–1pm Oct 17–19 K. Palmer CPB 232 Communication Skills for Managers Communication is key for everyone in the workplace, but particularly for managers and supervisors. Re- gardless of the industry or work environment, the ability to deliver clear, concise messages in verbal and/ or written formats can mean the difference between success and failure. Learn to communicate using various mediums, listen effectively, engage in difficult conversations, and manage conflict. Total: $189 — Senior Total: $95 PRD-894-B TuTh 5–8:30pm Aug 29–31 Staff Instructor CPB 214 PRD-894-D TuTh 9am–1pm Oct 24–26 K. Palmer CPB 214 Human Resource Management, Meaning, and Methods The importance of human resource management has evolved in the workplace over time. Labor and Civil Rights legislation and various protections from dis- crimination in the workplace have added several layers to the processes of recruiting, hiring, performance management, benefits administration, and training. Students will learn how laws have redefined many HR processes. This course is an in-depth survey of those changes, and the role of the Equal Employment Opportunity Commission in workplace discrimination investigation and enforcement. This course also examines the importance of proactive workplace harassment prevention policies and training, and the steps to achieve legal terminations. Total: $189 — Senior Total: $95 PRD-898-C TuTh 5–8:30pm Sep 5–7 C. Aaron CPB 214 PRD-898-D TuTh 9am–1pm Oct 31–Nov 2 C. Aaron CPB 214
HAGERSTOWN COMMUNITY COLLEGE MANAGEMENT BOOTCAMP CERTIFICATION SERIES Are you ready to identify your leadership style and elevate your management skills? Learn effective communication skills that will help you deliver the highest level of customer care. This 7-week series includes seven courses at a discounted price. Classes starting in FALL 2023! See individual class descriptions for details. COURSE LIST • The Significance of Supervision • C ommunication Skills for Managers • H uman Resource Management, Meaning, and Methods • M oving from Customer Service to Customer Care • Leadership Skills - The Essentials for Success • P roject Management Essentials • C oaching for Improved Performance
Total: $1202 — Senior Total: $607 PRD-901-B TuTh 5–8:30pm
Aug 22–Oct 5 Oct 17–Dec 7
PRD-901-D
TuTh 9am–1pm
SCHOLARSHIPS AVAILABLE!
APPLY TODAY.
www.hagerstowncc.edu/funding *Scholarships may cover all or part of program cost.
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FALL 2023 www.hagerstowncc.edu/wsce
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