HIGH FIVES!
SAFE To: Pocatello Yard From: Kristine Coleman Everyone is always working hard while being aware of their surroundings and wearing that PPE!
STRIVE To: Louis Bourget, Boise From: Tyler Honn, Boise
GUIDE To: Robert Forbes From: Jerrid Brain
I would like to give a shoutout to Louis for showing our customer what being partners in the building industry looks like. Our customer had a Parade home, and they were not meeting their schedules. The metal stair rail was one of the last tasks and that fell to Louis to complete an impossible timeline. He was creative with figuring out solutions and communicated with the customer and vendor daily. Great job, Louis! That’s how you win over a customer for life!
I just wanted to send a huge shoutout and high five to Robert Forbes. I have been working on a commercial project for cabinets that was started with another salesperson. As we are working through our salesman worksheets, his communication and willingness to share knowledge and assistance helped immensely. It ensured the drafting and quoting were back to the customer in a timely manner and also helped me learn the worksheets better. I won’t (or shouldn’t) miss certain areas now because he took the time to explain certain nomenclature to use so we are all talking the same language and getting better. THANKS, ROBERT!
WOW To: Boise Yard Will-Call From: Tyler Honn
EASY To: Larry Rice From: Sierra Baker
Just got a text from Joe Lords with CBH. He had a will-call this afternoon and was extremely impressed with how fast they got his hanger and got him on the way. He called
Larry Rice went above and beyond to help a customer build a gate out of culled lumber from the yard. The customer was exceptionally impressed with Larry’s customer service. That customer will definitely be returning to Franklin.
it “Jimmy John’s fast.” Good job team!
MAKING BUILDING EASY One Improvement at a Time in Twin Falls
When the busiest time in our history came to an end last year, it showed. Our people were haggard, and our lumber yards were, too. Clutter was clogging our warehouses, labels were missing, and cleanup projects had been put on hold. Getting the job done was made more difficult by the obstacles left for another time. At the Twin Falls location, our folks decided to make their lives easier. The mountains of clutter getting in the way of having a productive day
being hidden by clutter. Sierra Baker, who works Inside Sales in Twin Falls, described how lean and safety go together: “Not only do you find the lean improvements, but you find the safety issues, too.” Sierra is seeing the benefits of an orderly work area in other ways, too. She said inventory counts go much faster, and customer service is quicker to respond in the yard. As the person in charge of stocking flooring, she can quickly see how much stock is on hand because it is all in one place. She says about the new process, “I can just look and go!” Our goal at FBS is to “Make Building Easy.” To do this, we improve the many steps it takes to serve the customer. This includes everything from stocking flooring to finding windshield wiper fluid in the truck shed. When it’s easier for us, it’s easier for the customer, too.
had to be sorted, returned to vendors, or thrown out. As John Moore, SCI Coordinator, described it, “You had to move 20 things to get one thing, and then you had to move those 20 things back!” The team started by fixing what bugged them. First, the supply sheds for trucks and forklifts were decluttered, and everything was given a designated spot and labeled. If anything is out of stock, it is easy to see. The supply sheds served as an example to the rest of the crew, and they applied the same ideas in different areas of the yard. In the process of cleaning up, we made some unexpected discoveries. Behind a pile of pallets, an exposed electrical wire was found, and in the workshop, some stain-soaked rags were waiting to ignite. After fixing these items, the crew is committed to preventing hazards from
2
www.franklinbuildingsupply.com
Made with FlippingBook Ebook Creator