News in General, March 2019

NEWS IN GENERAL MARCH 2019 EMPLOYEE MAGAZINE

A WORD FROM OUR CEO Kenneth Cochran, DSc, FACHE President & CEO

I know it does not feel like it now, but spring is in the air! We can look forward to warmer weather, blooming flowers, sunshine and crawfish. Equally exciting are all of the things happening at OGHS! I hope you are planning to join us for the “Meet Mako” events on March 7, where we will offer information about our new Robotic-Arm Assisted technology and give our Mako a name. Dr. Bacilla and Dr. Clause have been very busy with new Mako cases, additionally receiving increased interest from joint replacement candidates.

On February 28, we formally welcomed Dr. Saurabh Lalan, neurologist, to our medical staff during a Chamber Business After Hours. He is doing very well in his practice and we wish him continued success. Construction is underway on the LSU-Eunice clinic with an anticipated completion date of end of March, and our telemedicine clinic at Arnaudville Elementary is drawing some excitement by teachers and parents alike.

We have experienced such a favorable start to the year. Let us all put that extra spring in our step to continue to grow our health system.

NEWSLETTER SURVEY

Below is the link to this month’s survey. All employees who fill it out correctly will be entered into a drawing to win money in the OGHS online store.

https://goo.gl/forms/cIbscGEuGWMB5wmR2

Be sure to fill out the survey each month to get more chances to win. Holly Ardoin in ER is the winnder for March. The next drawing will be in Ju.y

TABLE OF CONTENTS

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Corrections Steppin’ to Service Forum Winners

In the February employee newsletter, Shelly Stelly was incorrectly identified as Sheila Courville, who was not pictured. Shelly Stelly, RN, 4N –“Shelly is very positive and open to the changes made in housing pediatric patients on 4N. She always does a great job of keeping me informed on what is happening on the units.”– Eva Roberts, RN

PHYSICIAN SPOTLIGHT Physician: Dr. Andrew Sicard, General Surgeon March 2019

Where are you originally from? I was born in Baton Rouge. However, I grew up in Lafayette. Why did you choose OGHS?

My wife and I spent nine years in North Louisiana and we wanted to come home to be closer to family. When I heard of an opportunity at OGHS, I was very interested. My mentors at LSUHSC in Shreveport advised me that I would not find a better group of surgeons in Louisiana. The decision was easy. I signed a contract with two and half years left of training and I never looked back. What is your favorite thing about working at OGHS? The physicians and staff at OGHS share a great camaraderie. This bleeds over into a united effort to provide excellent patient care in the clinic, OR and on the floor. For me personally, I am lucky to practice with a group of surgeons who genuinely enjoy helping each other succeed. We are a “team” in every sense of the word. What do you enjoy most about being a physician? Luckily, I enjoy many things about being a physician. I grew up in and around athletics and being a physician is truly a team sport. The bonds we form, through shared hard work, are invaluable to me. As a surgeon, I get pleasure from identifying problems and then using my training to provide long- term relief for patients. Furthermore, I get satisfaction from knowing that, through God, I helped someone. Nothing motivates me more than feeling like I impacted a patient’s life positively. Happy patients keep me going! What would you like everyone to know about you? I love cooking. I love talking about cooking almost as much as I love cooking (ask my friends in the OR). Smoking meat on my pellet smoker is my newest passion. Myself and a few other weekend chefs at OGHS have formed a quasi-culinary gang. We are a peaceful organization. We merely gather to share successes, failures and deals on things (like meat and smoking pellets). Membership is given to anyone who can tolerate our ongoing food discussions. What do you like to do in your free time? I enjoy spending time with my wife Colleen and our two children (Gabe 5 and Clara 3). As I said before, we moved to be closer to family. We are fortunate to be able to gather with our parents and siblings on a regular basis. We love everything LSU and spend many weekends together in purple and gold. Gabe and I also try to play golf together, a passion that was passed on to me by my father. Last but not least, I cannot start my day without a visit to my favorite gym, CrossFit St. Landry!

STEPPIN TO SERVICE AWARDS Congratulations to Brandon Vidrine, Help Desk Technician and Catherine May, Clinical Lab Assistant. Both were selected by the Standards of Behavior Team for going “Above and Beyond”. They were each presented with awards at the Leadership Meeting on February 21. Congratulations to both of you and keep up the great work!

HOW TO REDEEM STEPPIN’ TO SERVICE CARDS

1. When your manager presents you with a Steppin to Service card with red boots stamped on it, you are eligible to redeem your card. They can be redeemed in the gift shop or cafeteria for $1.00 off of your purchase. If you wish to keep the card for your records, it will be punched with a hole indicating that it has been redeemed. 2. If your card is pulled at an Employee Forum, you will receive 5 HCAPS coins which can also be redeemed in the gift shop or cafeteria, worth $1.00 each. 3.Steppin to Service cards are available at Main Campus, across from the gift shop, next to the accordion. They are also available at South Campus in the cafeteria. You may also request Steppin to Service cards from your manager.

4. We encourage you to fill out Steppin to Service cards when you observe an employee living the OGHS Standards of Behavior.

The following employees and physicians were recognized by the patients in the month of January 2019 in our Patient Satisfaction Surveys. Congratulations to each of you and keep up the good work.

Patrick Andrus Ladonna Baker L&D Arielle Barker Admit Nicky Cormier ED Erin Davis ED Shannon Fontenot Admit Mona Giron Admit Jessica Isaac Lab John James ER/South Shinita Johnson X2 ER Perry Kennerson 4N Mary Kinnerson EVS Ricky Lazard EVS Garry Leday EVS Carla Ledoux Admit Christina Ogea ER/South Brittany Potier Lab Annette Ray L&D Annette Tezeno Admit

Medical Imaging

PHYSICIANS

Dr. Sarah Latiolais-Ardoin Dr. Damian Badeaux Dr. Elizabeth Collins Dr. Chester Dellinger

Dr. Craig Frederick (2) Dr. Guy Goudeaux Dr. Dan Hebert Dr. Andrew Sicard

EMPLOYEE SPOTLIGHT KEVIN RICHARD

Kevin Richard is being ackowledged as the spotlight employee for March 2019. We would like to introduce Kevin, who has been a member of our OGHS family for the duration of 10 years. He works as a Network Administrator in the Information Technology Department.

Kevin’s explanation of his various duties:

Kevin is responsible for maintaining the server and virtual desktop infrastructure for Cerner, our electronic health record system. This system is used by the nursing staff, physicians and our entire healthcare team. It is an important tool in patient care, which assists in enhancing and maintaining patient safety. Kevin also is responsible for maintaining one of our primary communication tools- the Outlook email system. One of his main goals is to ensure the security and integrity of our hospital’s computers and networks. Kevin is the technical leader on many IT projects throughout the hospital.

What Kevin likes about working at OGHS:

Kevin loves his job and really enjoys working with his team. He looks forward to coming to work every day.

What Kevin would like everyone to know about him:

Kevin is married to Krystal and they have three beautiful children, including two boys and a baby girl. He is an amateur woodworker, who likes building furniture. Kevin is also a novice pianist who loves to play classical music. He is thankful for his Mom and Dad as well as his wife Krystal, because without their guidance and encouragement he would not be where he is today. Kevin is most grateful for his job, the camaraderie in the IT department and for being a member of our OGHS family.

DR. KEVIN GUILLORY SPEAKS AT LAWTELL ELDERLY AWARENESS SEMINAR

Dr. Kevin Guillory, Family Medicine, recently spoke at the Lawtell Elderly Awareness Seminar about Heart Attack and Stroke.

GOOD CATCH

Opelousas General Health System defines a good catch or near miss, as any safety event that does not reach the patient, but the recurrence of which carries a significant chance of a serious adverse outcome or event. A “Good Catch” report was implemented in our Complytrack occurrence reporting system in December. Since then, we have been receiving reports on “Good Catches” from employees. Many great ideas to promote patient safety have been generated and implemented from these reports. The Patient Safety Team would like to recognize Odile Huesers, RN, on 4N for her keen observation skills, which contributed to the prevention of a medication. We would like to also recognize the following employees who reported Good Catches as well: H. Mark Savoie II, Phlebotomist, Lab; Joseph Farley, RN, 4N; Anel Henry, RN, ICU; Melissa White, LPN, 5N; Janella Williams, RN, Cancer Center and Amy Nezat, RN, ED. Pictured from left: Julia Dupree, Clinical Director; Perry Kennerson, RN; Odile Huesers, RN; Jana Veillon, Charge RN and Karen Gremillion, Clinical Risk Manager.

WELLNESS WORKS LUNCHEON

The OGHS WellnessWorks program hosted an Employer Lunch & Learn showcasing the new drug screening services and technology on February 27th. Ciara Fontenot, Corporate Health Consultant coordinated the luncheon. The guest speaker was Melissa Juneau, Occupational Medicine Coordinator who presented information in detail about our current drug/alcohol screening program including, pre-employment and post-accident drug screening processes.

Fast & Fit Meals Healthy meals ready when you are! Choose your protein, carbs & vegetable. Add a sauce. Nutritional info provided does not include sauce. Overnight Oats Overnight oats are now available in several varieties, can be served hot or cold, and are gluten free.

Fit meals and overnight oats are located in the Main Campus cafeteria refrigerator

  

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CALENDAR OF EVENTS

MARCH 6, 12, 13, 26 & 27 – CPR RENEWAL CLASSES HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1665 MARCH 7 & 8 – PALS INITIAL CLASSES HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1676 MARCH 14 – ACLS RENEWAL CLASS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1675 MARCH 14, 15 – MASQUERADE JEWELRY SALE HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1732 MARCH 21 – NRP CLASS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1678 MARCH 26 – CPR BEGINNER CLASS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1671 MARCH 16 – SHOTS FOR TOTS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1628 MARCH 21 – NANNA’S TIME HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1607 APRIL 4, 11 & 18 – PRE-NATAL CLASSES HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1591 APRIL 12 – KNOW YOUR NUMBERS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1585

EMPLOYEE CAREER BRUNCH

Opelousas General Health System’s Education Department hosted an “Employee Career Brunch” today. The goal of this event was to provide employees with various educational/ career advancement opportunities. Representatives from University of Louisiana Monroe , South Louisiana Community College (Opelousas), LSU Alexandria, Infinity College, Unitech Training Academy ,University of Louisiana at Lafayette, LSU Eunice, Franciscan Missionaries of Our Lady University and South Louisiana Community College (Lafayette) were in attendance. This event was open to employees and their family members interested in advancing their education.

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WELCOME DR. SAURABH LALAN

Opelousas General Health System welcomed Dr. Saurabh Lalan, Neurologist, on February 28th with a Business After Hours reception and ribbon cutting co-hosted by St. Landry Chamber of Commerce.

MARCH MADNESS FULL COURT PILLAR PRESS

The S.E.R.V.I.C.E. Standards team will visit each department’s home court to see if their department specific pillar board meets the requirements to advance to the next round. Each department team’s board will be graded, and points will be awarded if all criteria is shown correctly. On March 15th, there will be a warm up period before the actual judging day. Please use this time to sharpen your skills. The results will be announced at the end of the Championship.

MESSAGE FROM DEBBIE DESHOTEL DIRECTOR OF ANCILLARY SERVICES

Centre de la Vie has exceeded all expectations! The Center’s doors opened late April and the volume of patients entering continues to grow. Dr. Constance Cole, our medical oncologist/hematologist, continues to meet with physicians to build positive relationships to ensure a continuum of care for the cancer/ hematology patients. Louise Pilgreen, the nurse navigator, works with our patients to guide them through appointments and is a source of strength and dependability for patients and families.

Nurses and front office staff work hand–in–hand to provide quality care to our community when faced with such a difficult diagnosis. Renee Fontenot, Centre de la Vie manager, continues to expand services, such as adding Charlotte Kahanek who provides financial guidance and support. The entire Team works together to provide quality care in a professional and inviting environment. One of the quieter departments on our campus is actually not so quiet! The Sleep Center operates a clinic during the day with two physicians and two nurse practitioners. Sleep medicine has grown considerably throughout the community. Staff multitask performing pre-certs for sleep studies, direct referral for patients, abstracting new patients and performing a growing number of EEG’s. In-lab sleep studies are booked out approximately six weeks consistently.

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CONGRATULATIONS TO CHEF TROY BROCATO!

The Eunice Community Health Clinic held their annual Taster’s Choice Dinner on February 27. Chef Troy Brocoto represented Opelousas General Health System in the competition. He won second place for his Voodoo Short Ribs with Gris Gris Grits. Congratulations Chef!

SWIPESENSE

FACILITY COMPLIANCE

Ambulatory Services

1 2 3 4 5

Pediatrics

53%

Case Management

Labor And Delivery

Cadiovascular Short Stay

+3% From Previous Period 58, 264 opportunities

SWIPESENSE TOP PERFORMERS!!!

Charlotte Minnix

90% 90% 89% 88% 85% 85% 84%

Rosalind Dartest Brenda Sennette Stacy Celestine

81% 81% 80% 79% 79% 77% 76% 74%

Kelly Landry

Nicole Zeringue Rochelle Disotell Taylor Whitmore Vickie Couvillion Kristin Carter

Kayla Boyde Sarah Phillips Sandy Soileau

Danielle Guidry

Carla Savoy 84% Elizabeth Thibodeaux 84% Shayna Sam 84% Christie Medus 83% Anna Gillen 82%

Leslie Doucet

JOURNEY TO EXCELLENCE OR

PEOPLE

Space is being cleared to accommodate an employee exercise area at the South Campus. The space previously enjoyed by our staff was needed to expand physical therapy services. This has been a request voiced at the employee forums and is expected to be a reality soon.

Join us on March 7, from 3:30 p.m.– 5:00 p.m. in the front lobby to learn about our new Robotic-Arm Assisted Technology. You are also welcome to stay for the Business After Hours from 5:00 p.m.– 6:30 p.m.

Patient comments:

SERVICE

“Everyone treated me and my sister in law with kindness and respect, I never felt scared or nervous once. This was one experience I totally was relaxed going through. I’d like to thank everyone who took care of me. I am doing great and in no pain for the first time since 2016.” “Everyone I came in contact with introduced themselves and were very positive and friendly. “ “They all seem to like what they do and I was impressed in even in passing in the halls there is a friendly hello and can I help you attitude. Opelousas General must be a great place to work.” “I have to say that I would give a 10 out of 5 rating because they were the BEST treatment I have ever had. I lived in Colorado for 12 years. They are the best ever. Every single person from the desk clerk to nurses and doctors were fantastic. They all did everything within their power to make me comfortable. They were professional and very kind. I would use this hospital anytime in the future.”

Departments Above or at Target Outpatient Services

Departments Below Target ED, Inpatient, Ambulatory Surgery

ANIZATIONAL PILLAR UPDATE

Goal: Reduce HAIs from 17 to 15

QUALITY

Hospital Acquired Infections (HAI) (July 1, 2018 - December 31, 2018) CAUTI 4 CLABSI 0 Abd Hysterectomy SSI 3 Colon Surgical Site SSI 1 C-Diff 2 MRSA 0

Hand hygiene compliance dropped slightly to 54% and efforts remain in place for continued improvement.

FUNDING OUR FUTURE

We finished the month of January with a profit of $151,046. Below are some comparisons in volume from January 2018 – January of 2019..

2018 492

2019

Surgery Visits

637

Deliveries ER Visits

84

86

5078

4337

GROWTH

We recently purchased new audio recording equipment that will allow us to produce new messages on hold. This will allow us to highlight and promote various physicians, services and events. We have also started an OGHS Podcast channel, “Generally Speaking”. Andrew Brickley, VP of Business Development and Tracey Antee, Foundation Director are the co-hosts. Emily Noel, Digital Media & Advertising Coordinator, will be producing the podcast. The first episode, featuring Dr. Amer Raza, Pulmonary & Critical Care

Main Campus 539 E Prudhomme St Opelousas, LA 70570

South Campus 3983 I 49 S Service Rd Opelousas, Louisiana 70570

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