Hospitality & The Great People Reset Alongside consumer confidence and inflation, sits the self-leveller people; or rather lack of them to serve returning business event attendees. The recruitment problem for IACC venue leaders is a global one. When asked “do you anticipate staffing challenges in the future?”; Hendrik Karsten , owner of Karstens Training Venues in Australia and New Zealand commented “Absolutely, there is a smaller pool of trained and experienced staff available, especially in sales and operations management, with hardly any overseas students and back packers in the country. Government is looking into speeding up visa applications. In addition, the entry level operations positions are also hard to fill. Currently MacDonald’s is offering floor staff a $1,000 sign up bonus, the recruitment market is extremely tough! Aran Ryan of Oxford Economics spoke at IACC’s Americas Connect event in late May, sharing the stark reality that in March 2022, 1 in 10 accommodation and food service positions were unfilled. However the same measurement in June, saw a reduction to 1 in 9 job openings rate for Leisure and Hospitality.
Job Openings Rate Share of Job Openings As a Percent of Total Available Jobs
14%
12%
10%
Leisure & Hospitality
8.9%
8%
7%
6%
4%
Total
2%
0%
2016
2017
2018
2019
2020 2021
2022
Source: BLS
17
IACConline.org
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