Wage Growth in the Hospitality Sector IACC members globally report the reality of increasing salary rates, improving benefits and offering flexible working contracts more than in the past, to compete directly with other sectors such as retail.
Figure 11. Wage Growth by Industry
% Change Relative to May 2019, Industries Ranked by Hourly Wages
Utilities
Information
Financial Activities
Wholesale Trade Construction Mining & Lodging Professional & Business Services Education & Health Services
Total Private +14.7%
Manufacturing
Other Services Transportation & Warehousing
Retail Trade Leisure & Hospitality
0% 5% 10% 15% 20% 25%
IACC members in 2022 reference approaches to talent attraction which includes bonus payments triggered when monthly service milestones are reached or increased hourly rates for staff working longer hours. There are also examples of IACC members offering levels of flexibility where staff work exactly the days and hours they choose. In addition, IACC members in Sweden are looking at traditional job titles and currently specific to a task and changing them to be more attractive while also accommodating the need for flexibility. We may see less ‘Restaurant Supervisors’ and more roles such as ‘Head of Smile Creation’!
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