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of one-size-fits-all support, acceleratorKHP is unlocking new possibilities for personalization, access, and relevance. “Applied research fuels acceleratorKHP. By combining the real-time voices of young people with data and AI, we’re positioning Canada as a global leader in youth mental health innovation,” says Alisa Simon, Group Head and Executive Vice President, e-Mental Health Transformation and Clinical Services. “Through acceleratorKHP, KHP is developing groundbreaking prototypes and products that will reach millions of young people from coast to coast to coast.”This commitment to transformation is not abstract. acceleratorKHP is already driving forward tangible initiatives and products designed to change how young people find help, connect with resources, and experience mental health care in the digital age. FAIIR Frontline crisis support plays a critical role in youth mental health services, with Crisis Responders (CRs) engaging in complex conversations and tagging issues to shape next steps. To enhance this process, KHP, in partnership with the Vector Institute for Artificial Intelligence, introduced FAIIR (Frontline Assistant: Issue Identification and Recommendation), an ensemble of domain-adapted transformer models trained on 780,000 conversations. FAIIR aims to reduce CR’s cognitive burden, enhance issue identification accuracy, and streamline post-conversation administrative tasks. FAAIR served as KHP’s foundation for expanding the organization’s use of AI.
been more true than right now through the cultural, economic and social disruption caused by AI,” says Scaini. “By leaning into reinvention, KHP can increase the pace of innovation and change, shaping the future of youth mental health support in Canada and beyond.” AI, apps and access: reaching young people across Canada in new ways acceleratorKHP is about bold experimentation and transformation. Rather than layering tools onto existing operations, it functions as a dedicated vehicle for innovation, a space where KHP can explore new ideas, harness unparalleled data capabilities, and design solutions that were previously impossible. Every product is designed for youth, with youth—co-created to reflect their realities, needs, and voices at every stage. This innovation space is designed for creativity and calculated risk-taking. By testing ideas outside of core operations, KHP can move quickly while safeguarding the services that millions of young people rely on every day. In practice, this means acceleratorKHP provides a controlled environment where the team can experiment, fail safely, and refine concepts before scaling them into real-world tools. Central to this approach is KHP’s extraordinary data resource — over 50 million data points collected directly from conversations with youth. Combined with machine learning capabilities, this enables products and services that adapt to youth realities. Instead
risks for organizations supporting young people. At KHP, technology is built to complement and enhance human interaction, not replace it. Young people trust KHP because of the authentic, human support we provide, and they deserve the choice to engage in the way that best supports them in each moment. “We need to continually reinvent ourselves which has never
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