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Generative AI remains a central focus for acceleratorKHP
human and technology alliance to establish a new standard of care in the AI era. While the AI tool is still in early development, the vision is clear: to use generative AI to connect young people seamlessly and intuitively to the things that will help them most, in the moments they need it most. To ensure this vision has lasting reach, KHP is also building strategic global partnerships, sharing its approaches internationally while bringing new perspectives back to Canada. Most importantly, the voices of Indigenous, racialized, 2SLGBTQ+, and newcomer youth are informing every step. These communities often face the greatest barriers to care and are at the highest risk of being left behind in digital systems. acceleratorKHP is working to ensure their experiences and expertise are embedded in the development of every model, insight, and solution. The future, co-created “You can’t let fear, risk, or the unknown stop you from doing things that will have a meaningful impact,” says Scaini. “There will always be reasons not to act, but it’s about finding the ways to achieve outcomes that truly benefit young people. acceleratorKHP gives us the space and freedom to think that way. And we can’t do it alone — we need an ecosystem of partners at
the table to help tackle some of the most complex challenges with solutions we can’t yet imagine.”
“More young people are using AI tools like ChatGPT to seek guidance on mental health,” Scaini explains. “Through deep engagement with young people, we have learned that this is both a valuable channel for support, and one that is currently unsafe without adequate safety standards or guardrails. In response, KHP is developing a GenAI product to provide more choice and more intuitive ways for young people to engage with trusted support.” Two core use cases for generative AI are at the heart of this work. The first is a risk classifier, which involves training a large language model to detect the level of risk in a young person’s words and determine whether the conversation should be escalated to a human responder. This adds an additional layer of safety, helping KHP identify urgent situations more quickly and accurately. The second is a resource navigator, designed to connect young people with the right local supports. By analyzing the context of an interaction, the tool can provide recommendations for community resources, ensuring youth receive relevant and timely guidance. These use cases are only the starting point. Ultimately, GenAI will offer seamless service transitions and an unparalleled
At its core, acceleratorKHP is a bold reaffirmation of KHP’s
commitment to placing youth at the centre of their own wellbeing. By combining innovation, data- driven insight, data governance, and co-creation with young people, it’s amplifying the power of youth voice in shaping the services they rely on. This approach is transforming not just what KHP offers, but how young people experience mental health support, making it more personalized and relevant, empowering all young people to truly Feel Out Loud.
You can’t let fear, risk, or the unknown stop you from doing things that will have a meaningful impact — Justin Scaini
@kidshelpphone @JeunesseJ’écoute
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