35
staggering, with emerging insights that challenge conventional assumptions about economic productivity. Each trained volunteer becomes a carrier of calm - an enduring community asset for collective wellbeing. In effect, Crisis Text Line isn’t just providing mental health support; it’s training a critical mass of citizens with essential skills for the post-AI brain economy. As the Business Collaborative for Brain Health notes, brain health – our ability to think, feel, and relate – is the cornerstone of sustainable economic growth. It underpins productivity, creativity, and cohesion and, according to the McKinsey Health Institute (MHI), could “unlock $26 trillion in global economic opportunities by enhancing workforce performance, igniting innovation, and reclaiming millions of years of quality life.” Crisis Text Line’s model demonstrates that nurturing those
Our research shows: • 95% of volunteers
These insights are shared with partners, policymakers, and the public to inform practice and policy, and guide communities in resource allocation. Since the research comes from the collective of conversations, it better reflects lived experience than surveys or clinical reports. Beyond crisis response: building brain capital The magic of Crisis Text Line’s model isn’t just that it responds to people in crisis – it builds capacity before the next crisis begins. Volunteers are trained in active listening, de-escalation, and emotional regulation – skills that directly strengthen brain health and resilience. And those skills extend beyond their volunteer shift.
report improved mental wellbeing and resilience • 98% support friends, family, and community members beyond their shifts • 91% feel confident de-escalating tension in everyday life • 87% say the experience helps them better connect with young people • 78% report stronger work relationships New research coming in 2026, in collaboration with The University of Sydney’s Mental Wealth Initiative, suggests that the scale of social and hidden economic value contributed to communities and countries through the Crisis Text Line volunteer model is
Made with FlippingBook Digital Publishing Software