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SANE (Australia)
diverse cultural understandings of health and wellbeing. This personalised, adaptive approach is essential for effective services across the increasingly varied ecosystem of public, private, and community providers. The effectiveness of digital solutions hinges on the mental health workforce being equipped and willing to use it optimally, making “the right thing to do the easy thing to do” in practice. Training in fundamental digital literacy skills and ongoing support are crucial to prevent technology integration from worsening staff burnout. Currently, pilot programs are testing agentic AI to automate tasks like case summarisation, suggesting “next best actions,” and coordinating service logistics, aiming to significantly reduce administrative burden.
Uses Salesforce Health Cloud to deliver a cloud-based guided program for people with complex mental health issues, enabling intelligent triage and omnichannel counseling. A consumer-controlled portal allows users to build personalized plans and share them with their entire care team, fostering unprecedented integrated care.
Turning Point (Australia)
An addiction and mental health treatment, training and research centre applying evidence-based translational research ]with education and training programs, Turning Point uses Salesforce to manage referrals from primary care to their tertiary services.
Karen Hay Health Industry Advisor, Population & Public Health, Public Sector Canada, Salesforce
Stride (Australia)
Digitally transformed its services with Health Cloud, replacing three legacy systems and freeing up over 15,000 staff hours annually from administrative tasks, redirecting focus to patient-facing care Virginia Mental Health Access Program (VMAP) (USA) Uses Salesforce to connect primary care providers and pediatricians with behavioural health experts for consultations, prescription guidance, and seamless connection to additional services, enhancing statewide mental health workforce capacity and accessibility.
Salesforce: Driving digital transformation
The future of mental healthcare requires evidence-based, digitally- enabled, integrated services that treat people as whole individuals, not just clinical cases. Technology is transforming care from a reactive, fragmented system into a proactive, coordinated, and personalised journey. Salesforce offers modern tools, including agentic AI and a flexible platform that integrates clinical and non-clinical patient data into a single, unified view, facilitating multi-channel communication and engagement between providers, patients, and families. Salesforce has supported numerous digital mental health
khay@salesforce.com
Dr. Bryan Tan Chief Health Officer, Public Sector ANZ, Salesforce bryan.tan@salesforce.com salesforce.com/healthcare-life- sciences/health-cloud
initiatives globally, including these impactful examples:
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