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Funding and commissioning Are our funding and incentives structured to reward collaboration and system-wide outcomes, not just activity? Enabling infrastructure investment Are we investing in the foundational enablers like digital infrastructure and workforce capability—that make connected care possible? Delivery Are we using government run services to model and accelerate best practice in connected care? Governments must ask themselves how they are creating the right conditions for connected care to become a reality using all available levers, and working in new ways with service providers, other government organisations, and researchers. Connected care is a long-term vision and will take time and sustained commitment to get right. It is important that as we work toward this vision, that we work collectively, supporting all organisations to think differently and more collaboratively about how we support people to find and access care. The enablers are in place, and all parts of the system are on board. What needs to happen now is action at all levels. Get in touch at nousgroup.com/ contact-us to discuss the maturity framework or to see how it could be applied in your own context. Connect with Monique Jackson, Ed Verbeek, and Gabi Powell Thomas on LinkedIn.
Person-centred model of care
To what extent does your model of care address consumers’ intersecting needs across the end-to-end journey, with clear outcomes and measurement frameworks?
Workforce design and capability
To what extent have you built a blended workforce with the right mix of lived experience, clinical and digital skills for connected care?
Partnerships and networks
To what extent are your partnerships established across mental health and adjacent systems , with integration and relationships established from your leadership to the frontline?
Culture and leadership
To what extent does your organisation demonstrate peer and lived-experience leadership while valuing both clinical and non-clinical approaches?
Stewardship
To what extent do your funding, governance and risk frameworks support flexible service delivery with inclusive eligibility and shared accountability for consumer risk?
Digital and data infrastructure
To what extent are your digital platforms able to support deliv- ery of your model of care and enable your workforce? Have you adopted leading digital and data standards? Are you leveraging national capabilities?
Experience orchestration
To what extent do you orchestrate seamless consumer experiences with warm handoffs across all channels and touchpoints with your customers and other organisations?
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