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than access. It requires deep collaboration between digital tools and human connection. It’s the partnership between data and empathy and between people and platforms that makes a 360° model work. And it’s one reason Calian continues to partner with hospitals, municipalities and public safety organizations across the country to design mental health frameworks that are as compassionate as they are functional. Looking ahead: A system that learns “When we talk about transforming mental health, it’s really about building systems that think and care holistically. Technology isn’t replacing the human touch—it’s amplifying it, helping clinicians, responders and patients stay connected at every step of the journey,” says Lori Singh, VP of Digital Health and Pharma at Calian. No mental health journey is linear, and no single solution can address every challenge. But when digital innovation, clinical assessment, immersive training and crisis services work together, we create a network that learns, adapts and evolves with every interaction. For Calian, this isn’t an abstract vision—it’s how we operate every day. Our digital health experts, psychologists, immersive learning specialists and crisis response teams collaborate across disciplines to form one connected system of care. If you’re a policymaker, care organization, public safety agency or community partner,
a call centre that answers the phone. You need a system that connects callers to the right follow- up services—digital referrals, local clinicians, or peer support—so that people aren’t left on their own once the line goes quiet.” The data from those crisis lines also feed back into system improvement, helping identify gaps and inform new prevention and intervention strategies. For instance, patterns in call volume and themes help training teams adapt simulation modules, and digital teams refine triage protocols. At Calian, the crisis services don’t live in a silo. They are contextualized, data-informed and part of a continuum. The saying “when it matters most” becomes meaningful when the rest of the system has been designed to lead into the crisis capability, rather than depending on it, as the first line of defence.
here’s the essential takeaway: investing in one layer of the system is important, but it’s the connections between layers that drive lasting impact. The future of mental health will belong to those who design for collaboration, who measure the moments between transitions, and who keep the person, not the program, at the centre. Together, we can build mental health systems that focus on prevention as much as response and ensure that care supports people across the full continuum, not only at points of crisis. That’s what a 360° system of care looks like, and it’s the future that Calian is helping bring to life. 1 1 P M Di Nota, G S Anderson, R Ricciardelli, R N Carleton, D Groll, Mental disorders, suicidal ideation, plans and attempts among Canadian police, Occupational Medicine, Volume 70, Issue 3, April 2020, Pages 183–190, https://doi. org/10.1093/occmed/kqaa026
Building resilient systems together
A 360° view of mental health demands that we move beyond “one-off” programs and discrete interventions. It means recognizing that prevention, assessment, training, care delivery and crisis response are not individual solutions—they are interdependent gears in a larger machine. That system-level view comes to life every day in our work with Canada’s frontline heroes. By partnering with paramedics, police and healthcare professionals, many of whom have faced extraordinary pressures in recent years, we’ve seen that sustainable mental health care depends on more
To learn more about what we do, visit our website: www.calian.com/health
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