Haire’s Vision (CONT’D FROM PAGE 28)
Board Converting NEWS INTERNET DIRECTORY
pany had been growing for so many years, it just need- ed a clearer path on how best to continue that growth in the future. We’ve got this fantastic culture of taking care of our people, and people in any business are what drive
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Mike Mulroe
things like cost controls, accounting, and job costing.” “We moved Haire from a lifestyle business to a perfor- mance-based business,” Mulroe said. “Jeff, Keith, Doug [Muller], and Herb [Passo]were entrepreneurs, growing the business and really focusing on customers and client rela- tionships. I wanted to focus on other quantifiable things, analytics and accounting and that sort of thing. So now we’re really focused on what the metrics are. Each area has specific goals that they’re trying to achieve through- out the course of the year, and all that relates to quality of performance and, ultimately, customer satisfaction. So by framing the business in a way that is very focused, we can put energy into certain things that are really important
to us. Then the metrics associated with those things can be measured, and the management team can talk through those challenges, issues, and potential problems. But the context is always getting better and driving improvement. We’re always trying to improve and bring that mentality to the organization to push it forward. 100 Percent Transparency As one example, Haire has recently added the new po- sition of Client Services Manager. Its goal is to offer 100 percent transparency to customers. “Our goal is to look at our client relationships, look at what we do relative to A sample of the many products Haire Group’s customers have manufactured on Haire machinery.
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30 April 17, 2023
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