III. GRIEVANCE POLICY We believe that the first step in resolving any dispute, whether interpersonal or organizational, is to invoke the principles outlined in Mathew 18 and to directly address the party (or office) with whom a problem has arisen in order to seek a resolution. It is our sincere hope that as two believers openly seek the mind of the Lord in regard to their concerns, the Holy Spirit will bring peace to the situation. As this may not always be the case, human intervention may at times be required. If, in spite of all sincere attempts, a matter remains unresolved, the next step may be to file a formal grievance. A form for such purpose is available online through the student portal at https://studentportal.wol.org/complaints-or-concerns/. This completed form will be sent directly and securely to the Institutional Effectiveness Coordinator who will address the matter with all appropriate personnel within 14 days. Every effort will be made to resolve all issues in writing within 30 days or less. One must recognize that solutions may not be deemed satisfactory by all concerned parties. However, the administration will seek a resolution that is fair, practical, and based on the authority of Scripture. This form should be completed for general complaints and concerns. Student and employee complaints regarding sex discrimination or sexual harassment will be handled through the Title IX Policy on page 9. If, after following through on the above procedure, a student believes his/her grievances were not satisfactorily addressed by the administration of the Word of Life Bible Institute, he or she may contact the Transnational Association of Christian Colleges and Schools (TRACS) at: 15935 Forest Rd., Forest, VA 24551, by telephone at (434) 525-9539, or by their website tracs.org.
IV. CONFIDENTIALITY OF STUDENT RECORDS A. Privacy Information
The Family Educational Rights and Privacy Act (FERPA) of 1974 and its amendments give schools clear guidelines on the privacy of student records. This notice is given to inform you of your rights as a student and to help you understand how to access and disclose information from your educational records. B. Definitions Educational Records: With certain exceptions, educational records are those records, files, documents, and other materials that contain information directly related to the student and are maintained by an employee or representative of the school. School Official: A person employed by Word of Life Bible Institute in an administrative, academic, research, or support staff position; a member of the board of directors; or a student serving in an administrative support role or on an official committee, such as a disciplinary or grievance committee. Legitimate Educational Interest: A school official has a legitimate educational interest if the official needs to review an education record in order to fulfill his or her professional responsibilities for Word of Life Bible Institute. Directory (public) Information: In accordance with the Act, Word of Life Bible Institute designates the following information as directory information: student name, address (home, current, and email), telephone (home and current), photo, student ID, program of study, awards, recent school attended, enrollment status, dates of attendance, participation in official organizations and sports, and height and weight of sports team members. C. Students’ Rights Under FERPA 1. You have the right, with certain exceptions, to inspect your educational records. Requests should be made to the Registrar’s office or to the Executive Dean of Student and Guest Experiences’ office and will be granted within a reasonable timeframe not to exceed 45 days from the original request. 2. You have the right to request the amendment of your educational record that you believe is inaccurate, misleading, or otherwise in violation of your privacy rights under FERPA. You must make a written request,
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