2.3.3 Quality Concepts & Quality Control for Services
A practice-oriented system for ensuring and improving service quality in infrastructural facility management – we support you from developing standards to regular monitoring. Achieve higher user satisfaction, lower complaint rates, and more structured processes. Build your quality management strategically and secure it sustainably now!
What to Expect
1. Quality Features of Services •
Characteristics of a service
Service quality
•
2. Developing a Quality Standard •
Creating a requirement-based service specification • Defining minimum standards for each room type / area / service • Developing evaluation criteria for quality control
3. Digression on Cleaning – Service Intervals & Performance Values • Service intervals • Performance values for guidance
4. Inspection Methods & Control Intervals • Methods for checking services • Regular quality inspections • Tools & documentation
Target Audience
Managers, property managers, and those responsible for infrastructural facility management who want to establish a structured quality management system or optimize existing processes. It is suitable for companies and organizations that want to systematically ensure their service quality – particularly in cleaning –, reduce complaints, and increase user satisfaction.
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