2.3.3 Quality Concept s & Quality Control for Services
A practice -oriented system for ensuring and improving service quality in infrastructural facility management – we support you from developing standards to regular monitoring. Achieve higher user satisfaction, lower complaint rates, and more structured processes. Build your quality management strategically and secure it sustainably now !
What to Expect
1. Quality Features of Services •
Characteristics of a service
Service quality
•
2. Developing a Quality Standard •
Creating a requirement -based service specification • Defining minimum standards for each room type / area / service • Developing evaluation criteria for quality control
3. Digression on C leaning – Service Intervals & Performance Values • Service intervals • Performance values for guidance
4. Inspection Methods & C ontrol Intervals • Methods for checking services • Regular quality inspections • Tools & documentation
Target Audience
Managers, property managers, and those responsible for infrastructural facility management who want to establish a structured quality management system or optimize existing processes. It is s uitable for companies and organizations that want to systematically ensure their service quality – particularly in cleaning –, reduce complaints, and increase user satisfaction .
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