2.3.4 Tenders & Service Descriptions – Structured & Practical
Participants receive a hands -on overview o f how to professionally deal with tenders and service specifications – focusing on structure, content, and application within facility management, along with numerous real -world examples .
What to Expect
1. Creating Tenders & Service Specifications • Groups involved •
From theory to practice: steps for creating specifications • Facility management strategy • Digression: insourcing vs. outsourcing
2. Service Specifications •
Content of a service specification
GAP analysis
• • •
Digression: room books in cleaning Distinction from other documents
3. Tendering Services •
Characteristics of a service in facility management • Tendering process • Tender documents • Exclusion and award criteria
4. Implementation •
Change Management
Common sources of errors
•
Target Audience
Professionals and managers in facility management – especially property managers, project managers, and procurement staff –, who need to create, evaluate, or implement tenders and service specifications professionally. It is suitable for anyone looking to structure processes, avoid errors, and develop practical documents for the procurement of services .
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