Table of Contents
1 Training by HANCA .................................................................................................. 4
2 Training for Facility Management ........................................................................... 7
2.1 Overview – Customized Cleaning ..............................................................................................8
2.2 MODULE 1 – Cleaning Analysis ..................................................................................................9
2.3 MODULE 2 – Training Courses..................................................................................................10 2.3.1 Basics of Cleaning – Hands-On & Experimental............................................................................... 11 2.3.2 Disinfectant Cleaning – Hands-On & Experimental ......................................................................... 12 2.3.3 Quality Concepts & Quality Control for Services ............................................................................. 13 2.3.4 Tenders & Service Descriptions – Structured & Practical................................................................ 14
2.4 MODULE 3 – Qualification........................................................................................................15
3 Training for Customer Excellence.......................................................................... 17
3.1 Service Excellence .....................................................................................................................18
3.2 Front Desk Excellence ...............................................................................................................19
4 Training for Workspace ......................................................................................... 22
4.1 Emergency Management .........................................................................................................23
4.2 Occupational Health Management .........................................................................................24
5 Training for Travel & Expenses .............................................................................. 26
5.1 SAP Concur.................................................................................................................................27
6 Corporate Coaching & Workshops ....................................................................... 29
6.1 Psychological Coaching .............................................................................................................30
6.2 Coaching with Horses ...............................................................................................................31
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