Table of Contents
1 Training by HANCA ................................ ................................ ................................ ................................ . 4
2 Training for Facility Management................................ ................................ ................................ .. 7
2.1 Overview – Customized Cleaning ................................ ................................ ................................ .............8....
2.2 MODULE 1– Cleaning Analysis................................ ................................ ................................ ........................... 9
2.3 MODULE 2 – Training Courses................................ ................................ ................................ .......................... 10 2.3.1 Basics of Cleaning – Hands-On & Experimental................................ ................................ ................................ ... .1 1 2.3.2 Disinfectant Cleaning– Hands-On & Experimental................................ ................................ ............................ 1 2 2.3.3 Quality Concepts & Quality Control for Services................................ ................................ ................................ . 1 3 2.3.4 Tenders & Service Descriptions– Structured & Practica.l............................... ................................ ..........1..4...
2.4 MODULE 3 – Qualification................................ ................................ ................................ ................................ ... 1. 5
3 Training for Customer Excellence ................................ ................................ ............................... 17
3.1 Service Excellence ................................ ................................ ................................ ................................ ...............1..8....
3.2 Front Desk Excellence................................ ................................ ................................ ................................ ..........1..9.. 4 Training for Workspace................................ ................................ ................................ ...............2..2....
4.1 Emergency Management ................................ ................................ ................................ ................................ .. .23
4.2 Occupational Health Management ................................ ................................ ................................ ..........2..4..
5 Training for Travel & Expenses................................ ................................ ................................ .... 2. 6
5.1 SAP Concur ................................ ................................ ................................ ................................ ................................ ... .27 6 Corporate Coaching & Workshops ................................ ................................ ......................... 29
6.1 Psychological Coaching ................................ ................................ ................................ ................................ .... .3.0
6.2 Coaching with Horses ................................ ................................ ................................ ................................ ..........3..1.
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