Broadleaf Services September 2019

YOUR MANAGED SERVICES PARTNER

SEPTEMBER 2019

Evolving Services for Evolving Companies

including inconsistent application of security updates. We ensure the security updates are applied quickly and successfully. Failure to do so leaves the customer vulnerable to attacks. Routinely managing the process of implementing security updates for Operating Systems and other critical IT applications helps to mitigate the risk of cyberattacks. We also provide backup and disaster recovery services which serve as a last line of defense. EDUCATION Proper staff education is critical to avoiding an attack. Let's take spear phishing, for instance. No, we're not talking about a great day on the lake. A spear phishing attack is when hackers target specific people in a company, usually C-level employees, and send them fake emails to trick them into giving up valuable financial information. Despite what you may think, a phishing attack is not uncommon. Even something like a short email with a seemingly legitimate link is enough to damage your business, so, to prevent any future attacks, we offer educational programs to teach employees how to spot phishing emails and other common threats. 24/7 SUPPORT Once onboarded, our clients see the advantages of our 24/7/365 support, and they wonder how they ever lived without it! We continually monitor their IT systems, so we can immediately address an issue when it arises. Clients don’t have to wait for normal business hours for something to be resolved.

Broadleaf Services, Inc. was founded in 2003 with a focus on providing data center solutions including storage, virtualization, data backup, and disaster recovery. Over the years, the IT industry has evolved into a much more service-centric model. Where once most customers had on-premise IT infrastructures supported by an in-house IT team, today, businesses are looking to focus more narrowly on their business and less on day-to-day management of their IT environment. We have evolved as a company to meet the changing needs of our customers. Initially, many companies were reluctant to relinquish control of managing their IT. The firms we work closely with are ecstatic when they see how our team makes them much more productive and secure! We still provide data center solutions, but the need for security has grown exponentially in the last six years. Most managers are looking to cut their costs as much as they can without decreasing their level of protection. We're able to provide them with a strong, remote IT service along with 24/7 support that gives our clients peace of mind when working with us. Cyberattacks are pervasive and ongoing and pose a serious risk to businesses of all sizes. Through a verifiable security patching program, employee education, and 24/7 support, we can help mitigate the risk of attacks and the woes that result from them. SECURITY UPDATES When we engage with a new client, we typically see some areas of risk,

We have service-level agreements designed around the urgency of the customer’s needs. Most companies don't realize how long they could be down in the event of a cyberattack or system failure. That’s where our backup and disaster recovery services come to the rescue. Downtime means lost revenues and reputation damage. It's our job to understand how quickly the customer needs to be fully operational again and show them what needs to be done to achieve their goals. These are just some of the ways we help our clients solve their security and IT issues. While we've grown and changed over the last 16 years, we're always looking at how we can better serve our clients. If you want to learn more about how we can help strengthen your company’s security and IT functions, or if you think we can improve our services for you and your company, call us at 978-362-0500 or email us anytime at info@broadleafservices.com.

–Chuck Mosca

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BroadleafServices.com | 978-362-0500

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