News in General, September 2019

NEWS IN GENERAL SEPTEMBER 2019 EMPLOYEE MAGAZINE

A WORD FROM OUR CEO Kenneth Cochran, DSc, FACHE President & CEO

I would like to start by thanking you for participating in the employee engagement survey. I am very optimistic that we will exceed last year’s participation percentage of 87%. Once the survey is complete and the information is compiled, the next step will be dispersing the results to managers to share with their perspective departments. This information will allow us to celebrate wins and evaluate opportunities for improvement, both of which are very important as we continue on the path of success and future growth.

We are very excited to announce that a Ribbon Cutting/Open House has been scheduled to celebrate the opening of WellSmart Health of LSUE. It will be held on Thursday, September 5th at 9:00 a.m. in the LSUE Acadian Center. The new clinic is accessible to all residents in and around the Eunice area. We are equally excited that our WellSmart Health- RHC has opened. In addition to our Nurse Practitioner Felicia Joseph, Dr. Lonn Guidry, Internal Medicine, has joined the staff and will be there part-time to serve the patients in the clinic. In closing, I would like to remind you that we are now accepting nominations for the Hall of Fame Awards. Nominating someone is very easy. Simply go to www.opelousasgeneral.com/Foundation before the September 27th deadline.

NEWSLETTER SURVEY

Below is the link to this month’s survey. All employees who fill it out correctly will be entered into a drawing to win money in the OGHS online store.

https://forms.gle/NV4ACKjvXsg7cRzK7 Be sure to fill out the survey each month to get more chances to win.

TABLE OF CONTENTS

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Breast Cancer Awareness 2019 This year’s theme is “True Heroes Fight Breast Cancer”

Wednesday, September 25, 2019 “Paint the Town Pink” T -shirts go on sale to the public from 8:30 am to 3:00 pm at the OGHS Main Campus. Cost is $6.00 (S–XL), $8.00 (2XL) & $10 (3XL.) This year the shirts are Royal Blue. Cash Only Monday, September 30, 2019 “Be My Support” Bra Decorating Contest (Pre-registration required) 4:00 pm Deadline to drop off your entry to the OGHS Gift Shop . First place is $100 chamber cash. First place for the “People’s Choice” award is $75 chamber cash. Tuesday, October 1, 2019 *New – “Paint the Town Pink” Kick -off Event 5:30 – 6:30 pm Join us as we honor and remember our family and friends diagnosed with breast cancer. Thursday, October 3, 2019 Paint the Canvas Pink” (Decorative Louisiana Wall Hanging) 5:30 pm - Join us for a fun night of painting a wooden Louisiana Wall Hanging at the Delta Grand Theatre (pre-registration required) $35 per person. 6

15

Thursday, October 3, 2019

Indian Hills Country Club Ladies Golf Association’s Golf Tournament . Proceeds to benefit the Paint the Town Pink initiative. Contact Cindy Ortego at 337-945-3931.

Friday, October 11, 2019

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“ Pinkest Business and School ” Contest Judging of the “Pinkest” Business and School in St. Landry Parish. (Pre-registration is required) Winners will be posted on the Opelousas General Health System Facebook Page. Friday, October 25, 2019 Pink Bag Luncheon & Style Show (Limited Seating) 11:30 am – 1:00 pm – Evangeline Downs Event Center. Tickets can be purchased in the OGHS Business Office or on-line for $15.00. A reserved table of 8 can be purchased for $110 *Tickets for all events, t-shirt pre-orders, and sponsorships can now be paid on-line! For additional information on all our Paint the Town Pink activities, please call 948-5157 or visit our website www.opelousasgeneral.com. Follow us on Facebook as we “Paint the Town Pink!” “Paint the Town Pink” is a breast can cer initiative of Opelousas General Health System Foundation

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PHYSICIAN SPOTLIGHT DR. CHRISTOPHER FONTENOT

Internal Medicine SEPTEMBER 2019

Where are you originally from? Born and raised in Opelousas.

Why did you choose OGHS? I am from Opelousas and have a lot of connections to the city, so when the Hospitalist job opened up it was an easy choice and transition. I am familiar with many of the physicians and staff that work at OGH through school, previous work, etc. What is your favorite thing about working at OGHS? I enjoy seeing friends and their families as patients and being able to help them through a difficult time in their life. I also have the privilege of working with colleagues that I grew up with and possibly attended school with. Opelousas is a close-knit community where everyone knows everyone. What do you enjoy most about being a physician? I am drawn to the communication aspect of medicine. I take pride in being able to explain difficult to understand medical issues to a patient in a way that they can comprehend. Medicine allows me to be intellectually challenged. I enjoy keeping up with the latest news and advancements in my field of practice.

What would you like everyone to know about you? I love sour candy and can’t survive without my afternoon coffee.

What do you like to do in your free time? I have been married for 12 years to Katie and we have four young children ages 5,4,3,1. Most of my time is spent with them. I enjoy hunting and fishing when I have a little extra time. Deer hunting allows me some quiet time and relaxation.

The following employees and physicians were recognized by the patients in August 2019 Patient Satisfaction Surveys. Congratulations to each of you and keep up the good work.

PHYSICIANS

Patrick Andrus Nancy Batchelor Sharon Castille Stacy Celestine Lanna Cullivan Aquana Davis Melissa Deshotels Leslie Doucet Wanda Ernestine Robert Fontenot Tisa Forbes Taliyah Gray Kayla Green Danielle Guidry Jasmine Guillory Cory Holland Alissa Johnson Maci Johnson Kelly Landry Tammy Lavergne Mary Lazard Carla Ledoux Crystal Lejeune Taja Lewis Jodi Macip Catherine May Mark Moosa Toni Nelson Amanda Olivier Michelle Papillion Dawn Richard Stephen Romero Cindy Sibley Bernadette Thomas Felicia Tremble Stella Turner

CT Scan 5 North 5 North 5 North 5 North

Medical Imaging

Dr. Craig Fredrick Dr. Patrick Gillespie Dr. Albert Gros Dr. David Homan Dr. Derek Metoyer Dr. Joseph Ryan Dr. Rachael Tate

L&D L&D

5 North

ED

5 North 5 North

Pre-Op Assessment

5 North

EVS

ED

5 North

ED

PCU

ED

5 North

Admit

PCU

Lab/South

CP Lab

Outpatient Oncology

5 North 5 North ED South

Admit

PCU

ED

Lab

5 North 5 North

Lab

OGHS SUCCESSFULLY COMPLETED CDC TRAINING INITIATIVE AIMED AT SUPPORTING OPTIMAL INFANT NUTRITION

Opelousas General Health System is among the first hospitals in the nation to successfully complete the EMPower Training initiative, a skills-based competency training to advance knowledge and skills in evidence-based maternity practices supportive of optimal infant nutrition. Funded by the Centers for Disease Control and Prevention (CDC), the EMPower Training initiative is committed to safe implementation of maternity care practices to support optimal infant nutrition, including breastfeeding, toward the ultimate goal of improving the public’s health. As part of this effort, OGHS committed to training staff in accordance with the World Health Organization (WHO) and UNICEF Baby-Friendly Hospital Initiative (BFHI) guidance outlined in the Ten Steps to Successful Breastfeeding. With the help of the EMPower Training initiative, Opelousas General Health System is now equipped with skills needed to help support mothers in the safe implementation of optimal infant nutrition. The EMPower Team is led by Abt Associates, Carolina Global Breastfeeding Institute, and the Center for Public Health Quality.

WE WOULD LIKE TO THANK REPRESENTITIVE DUSTIN MILLER

We would like to thank Louisiana State Representative Dustin Miller, FNP for his efforts in initiating the LPN to RN program at the Opelousas Campus of South Louisiana Community College. He was instrumental in securing the funding and resources to bring this project to fruition. He has not only worked fearlessly in the legislature for the progress of healthcare, but for the overall economic development of our parish. Ken Cochran, President & CEO of Opelousas General Health System, presented him with a token of appreciation at the monthly leadership meeting on August 22.

EMPLOYEE SPOTLIGHT JASON VIDRINE, RN

Jason Vidrine, RN, is being ACKNOWLEDGED as the spotlight employee for September 2019. We would like to INTRODUCE Jason who has been a member of our OGHS team for the DURATION of 11 years. He began his journey with OGHS as a Registered Nurse in the Emergency Room before transferring to the Cath Lab.

Jason’s EXPLANATION of his various duties:

As a Registered Nurse in the Cath Lab, Jason is responsible for transferring patients to the Cath Lab to have their cardiology procedure performed and back to their room after the procedure is completed. He is also responsible for administering medications, monitoring the patient’s vital signs and charting the progress of the procedure. Jason’s other role is to circulate between cases to help his fellow coworkers as needed to ensure our patients receive the best and most efficient care possible.

What Jason likes most about working at OGHS:

Jason likes working at OGHS because of the comradery and friendliness of the staff and physicians. He is excited to be a part of an organization that feels like one big family.

What Jason would like everyone to know about him:

Jason enjoys hunting, fishing, doing yard work and taking care of the sheep and chickens he raises. He and his wife also enjoy spending time together cooking and visiting with family and friends. Jason is most THANKFUL for his beautiful wife, his good health and being blessed to have a great job at OGHS that allows him to help others.

Breast Cancer Awareness 2019 This year’s theme is “True Heroes Fight Breast Cancer”

Wednesday, September 25, 2019 “Paint the Town Pink” T-shirts go on sale to the public from 8:30 am to 3:00 pm at the OGHS Main Campus. Cost is $6.00 (S–XL), $8.00 (2XL) & $10 (3XL.) This year the shirts are Royal Blue. Cash Only Monday, September 30, 2019 “Be My Support” Bra Decorating Contest (Pre-registration required) 4:00 pm Deadline to drop off your entry to the OGHS Gift Shop . First place is $100 chamber cash. First place for the “People’s Choice” award is $75 chamber cash. Tuesday, October 1, 2019 *New – “Paint the Town Pink” Kick-off Event “ Hero Honor Hour ” 5:30 – 6:30 pm Le Vieux Village-Join us as we honor and remember family and friends diagnosed with breast cancer. Thursday, October 3, 2019 Paint the Canvas Pink” (Decorative Louisiana Wall Hanging) 5:30 pm - Join us for a fun night of painting a wooden Louisiana Wall Hanging at the Delta Grand Theatre (pre- registration required) $35 per person.

Thursday, October 3, 2019

Indian Hills Country Club Ladies Golf Association’s Golf Tournament . Proceeds to benefit the Paint the Town Pink initiative. Contact Cindy Ortego at 337-945-3931.

Friday, October 11, 2019

“Pinkest Business and School” Contest Judging of the “Pinkest” Business and School in St. Landry Parish. (Pre-registration is required) Winners will be posted on the Opelousas General Health System Facebook Page. Thursday, October 24, 2019 Pink Bag Luncheon & Style Show (Limited Seating) 11:30 am – 1:00 pm – Evangeline Downs Event Center. Tickets can be purchased in the OGHS Business Office or on-line for $15.00. A reserved table of 8 can be purchased for $110 *Tickets for all events, t-shirt pre-orders, and sponsorships can now be paid on-line!

SURGICAL ASSOCIATES OF OPELOUSAS AND THE NEPHROLOGY CLINIC OF OPELOUSAS ADOPT-A-TEACHER

One lucky teacher from Leonville Elementary was adopted by the staff of SAO and NCO for the 2019/2020 school year. Gina Robin, Kindergarten teacher, was gifted with back to school supplies from OGHS staff. Pictured from left: Savanna Boss, LPN, Regina St. Amand, LPN, Gina Robin, Morgan Bergeron, Practice Supervisor and Blair Meche, Receptionist.

CONNECTING TO PURPOSE

On August 22, OGHS leaders were pleasantly surprised by a visit from Florence Pickney. Florence worked at OGHS for 42 years and recently suffered from an acute onset of a life-threatening illness in April of this year. She spent several weeks in the Intensive Care Unit as she was extremely sick. She was only given a 50/50 chance of surviving her illness.

Slowly, although progressively, she was admitted to Long Term Acute Care (LTAC) where she spent three weeks. Immediately after, she was admitted to the OGHS Rehab Unit, where she had to learn how to feed herself and walk again. Florence credits her miraculous recovery to the care that she received from the clinical staff who took care of her during her hospitalization. She is very thankful for the compassionate care she received from “her family” and wanted to express her heart-felt gratitude to the leaders of OGHS.

Pictured with Florence is Ken Cochran, President & CEO and Jackie Simien, Chief Nursing Officer.

FORUM WINNERS

The following employees were recognized at the recent Employee Forums

RANDY BROUSSARD – ENVIRONMENTAL SERVICES

Randy is being recognized for Supportiveness.

Comment: Randy showed a lost guest to their proper destination.

JORDAN FONTENOT – SDS

Jordan is being recognized for Supportiveness, Vibrancy, Communication and Excellence.

Comment: Jordan discharged a patient for me when I was unable to. She did so without hesitation. She was supportive of me. She is always smiling and a pleasure to work with. She is a great nurse and friend.

SHANNON FONTENOT – ADMIT

Shannon is being recognized for Respect, Communication and Excellence.

Comment: She helped us find our way. Shannon is very nice and always smiling .

TERRY JOSEPH – ENVIRONMENTAL SERVICES

Terry is being recognized for Supportiveness.

Comment: Terry helped our housekeepers who were busy with discharges by providing clean linen to all the floors. Thank you Terry for your support.

JANINE MAYER – SOUTH CAMPUS ER (2 CARDS )

Janine is being recognized for Supportiveness, Etiquette, Respect, Vibrancy, Integrity, Communication and Excellence.

Comment: Janine is always complementing our cleaning. Comment: She is very kind and always helping someone.

ARIEL MUNNERLYN – PHYSICIAN PRACTICES

Ariel is being recognized for Vibrancy and Communication.

Comment: Ariel always comes in with a positive attitude. She is very informative and keeps us up to date on important information. She is always willing to help. If she doesn’t know the answer to something, she will find out.

AMELIA PITRE – PCU

Amelia is being recognized for Integrity and Excellence.

Comment: Amelia properly ordered a fairly complex diet order for a patient in Cerner. Since our software update, this has been one of our struggles. Thank you for properly putting diet orders in Cerner.

TONI PRUDHOMME – SOUTH CAMPUS RADIOLOGY

Toni is being recognized for Supportiveness, Communication and Excellence.

Comment: Toni is very helpful. I am thankful that you are here to help me progress. You are a fantastic x-ray tech.

ROGER HENSON – SOUTH CAMPUS ER

Roger is being recognized for Excellence.

Comment: Roger provided a warm blanket for every patient that came in.

JENNIFER QUEBEDEAUX – EMERGENCY DEPARTMENT

Jennifer is being recognized for Supportiveness, Vibrancy and Excellence.

Comment: Jennifer is a very nice and sweet nurse. She is always smiling. She thanks everyone for anything they do. She also cleaned a room herself, instead of calling housekeeping when we were tied down with discharges.

DONALD ROBERTSON – ENVIRONMENTAL SERVICES

Donald is being recognized for Supportiveness, Etiquette, Respect, Vibrancy, Integrity, Communication and Excellence.

Comment: Donald is a great team player.

BERNADETTE RICHARD – ENVIRONMENTAL SERVICES

Bernadette is being recognized for Supportiveness and Excellence.

Comment: I would like to thank you for all you do. Even when we are busy and I am constantly calling you, you do your best to get the job done and I really appreciate you. Keep up the good work.

ABBIE SMITH – ENVIRONMENTAL SERVICES

Abbie is being recognized for Supportiveness, Respect, Communication and Excellence.

Comment: Abbie always goes beyond and is always nice and helpful to us.

KADEN STELLY – MAINTENANCE

Kaden is being recognized for Supportiveness, Respect and Excellence.

Comment: When our lights were giving us trouble, Kaden came right away and fixed our problem. He is very respectful and a great team player.

OGHS PARTICIPATES IN THE ST. LANDRY PARISH YOUTH BLAST

Deanna LeJeune, Community Relations Coordinator and Shelly Fontenot, Physician Liaison, attended the St. Landry Parish Youth Blast on August 23. Approxiately 1000 eighth grade students were in attendance from St. Landry Parish schools. The program is aimed at empowering the youth to make good choices relating to alcohol, drugs and overall health.

MVP MEMBERS WELCOME OPELOUSAS HIGH SCHOOL STUDENTS BACK TO SCHOOL

The OGHS Men Volunteering for a Purpose (MVP) team joined Rotary Club of Opelousas Sunrise at Opelousas High School on August 8 to welcome the students back for the 2019/2020 school year. Pictured from left: Cornell Kennerson, Assistant Director of EVS; Shelton Anthony, Director of EVS; Tracey Antee, Foundation Director and President of Rotary Club of Opelousas Sunrise, Shawn Rideau, EVS Floor Tech and Jessie Laysard, EVS Team Leader.

DR. JOHN ANDERSON SPEAKS AT OPELOUSAS ELDERLY AWARENESS SEMINAR

Dr. John Anderson, Radiation Oncologist, spoke at the Opelousas Elderly Awareness Seminar on August 20th at theOpelousas Civic Center. He shared information about the innovations in radiation therapy that are currently available in Opelousas.

WELLNESSWORKS VISITS DELEK REFINERY IN KROTZ SPRINGS Ciara Fontenot, Corporate

Health Condultant, and OGHS WellnessWorks Program, hosted a Lunch & Learn at Delek US Krotz Springs Refinery where Kelly Dupuis, Registered Dietician, presented information regarding “Nutrition and Healthy Choices” to over 50 employees.

2019 COMMUNITY BABY SHOWER

Thank you to all the mothers and supporters of motherhood who attended our 7th Annual Community Baby Shower in celebration of National Breastfeeding Month and World Breastfeeding Week. The new moms, their families, and supporters visited vendors on resources found in our community, learned what it means to be a “Baby-Friendly” hospital and got to visit and learn from our Women’s Services Staff! We had over 130 people in attendance and gave away over 60 door prizes donated by businesses in the community. Each mother also received a gift bag filled with new family related goodies.

Women’s Services works hard all year long to give new mothers and babies the best start through skin to skin, rooming in and breastfeeding! The staff was celebrated this year during World Breastfeeding Week with a chocolate cake (because chocolate stimulates oxytocin release, aka “The happy hormone”), and various other themed goodies.

Vickie Couvillion and Lauren David represented OGHS at the Acadiana Breastfeeding Coalition’s World Breastfeeding Week event on 8/3/19 held at the West Regional Library in Scott. Mothers attending this event connected with community resources throughout Acadiana, including OGHS. During the event, moms were invited to participate in the Global Big Latch On, which sets a world record each year for the most babies nursing at one time. The Big Latch On was sponsored by Lafayette Moms & Babies boutique.

Vickie Couvillion and Lauren David also represented OGHS at the Community Birth Companion’s event on 8/23/19 celebrating Black Breastfeeding Week. One of the speakers was State Representative Dustin Miller, FNP. Also in attendance was Elizabeth Henry and her daughter, Dr. Lesha Colla representing Shots for Tots.

SWIPESENSE

FACILITY COMPLIANCE

Pedatrics Laboratory Anesthesiology 1 2 3 4 5 Rehabiliation

Ambulatory Services

54%

107, 256opportunities

+1% From Previous Period

SWIPESENSE TOP PERFORMERS!!!

Sarah Phillips Rochelle Disotell

93% 93% 91% 90% 89% 89% 88% 88% 88%

Melissa Villery-Dumas

87% 87% 87% 87% 86% 86% 86% 84% 84%

Courtney Simon Monique Fontenot Lydia Bazzelle Adrienne Huguet Bobby Dawson Jessi Guillory

Jordan Parker Leslie Doucet Howard Suire

Wanda Ernestine Clarissa Jackson

Kerrie Nolan Ellie Barham

Emily Sittig

Lanisha Leblanc

Christie Medus 88% Coralie Taylor-Larson 88%

Team Extreme sponsored a Back-to-School Supply Drive for employees’ children. Between Main and South Campuses, they were able to distribute supplies to 41 students. OGHS hosted a luncheon for the LPN class going through a clinical rotation at OGHS this semester from SLCC-Coreil Campus in Ville Platte. Rebecca Cornette, Employment Coordinator, and Clinical Directors attended. They greeted the students and welcomed them to OGHS on their orientation day. Both LifeShare blood drives held in July were very successful. We exceeded our donation collection at both main and south campus blood drives. Thanks to everyone who was able to donate. Nominations are now being accepted for the Hall of Fame. Nominations can be made online at www.opelousasgeneral.com/Foundation. The deadline is September 27, 2019. JOURNEY TO EXCELLENCE OR

PEOPLE

SERVICE

Patient Comments

“The hospital was full, yet they made us comfortable while we waited for a room.”

“I had very good services and they kept me well informed.”

“The meals were always hot and they were always on time.”

“I had a very pleasant stay at the hospital due to nurses Kelly, Crystal, Dawn and Kim. They were so professional and caring. They did help me understand the change in my meds. My thanks goes out to each and every one of the people that helped me to get better.”

“Mom is 90 years old and they were all so patient and kind assisting her and us.”

“The 4N nurses were great. Could not ask for better nurses.”

“Best hospital I ever went to.”

“Trey was the best. He took charge during the fire.”

“Very good and easy to understand. Beverly called to remind me of my appointment and she was very nice.”

“Everyone was very nice and treated me with respect.”

I was very pleased with everything. They were so nice and I was comfortable. GREAT EXPERIENCE!

Departments Above or at Target Outpatient Services

Departments Below Target ED, Inpatient, Ambulatory Surgery

ANIZATIONAL PILLAR UPDATE

QUALITY

The first month of the fiscal year did not net a profit. This was largely due to the circumstances related to the fire. In spite of the setback, we still performed more surgeries than the prior year. Below are some comparisons in volume from July 2018 – July 2019.

FUNDING OUR FUTURE

2018 541

2019

Surgery Visits

916

Deliveries

69

91

Cath Lab Cases

132 4448

154

ER Visits

4168

GROWTH

The Carencro project has started. Plumbing has been roughed in, concrete has been poured, and the walls are being put in place. In preparation of the upcoming flu shot season, Ciarra attended a planning meeting at the Family Clinic to discuss partnership and a game plan for the scheduling of on site flu shot health events for local employers. A ribbon cutting will be held on September 5 to celebrate the opening of WellSmart Health of LSUE. The Collins Family Clinic project has begun. The dirt work where the building will be set is under construction & we anticipate the delivery of the building the first week of September.

Main Campus 539 E Prudhomme St Opelousas, LA 70570

South Campus 3983 I 49 S Service Rd Opelousas, Louisiana 70570

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