Guest Engagement Score
Overall Experience = Score – 95.0 | Target - 94.0
Problem Free = Score – 81.0 | Target - 79.0
Problem Handling = Score - 80.1 | Target – 82.0
Service Attentiveness = Score - 95.1 | Target - 94.0
Arrival Experience Target = Score - 93.9 | Target - 94.0
Breakfast Experience (Hotel Weakness) = Score - 93.2 | Target - 93.2
Shangri-La, Qaryat Al Beri, Abu Dhabi (Data reported up to 30 September 2025 YTD)
Made with FlippingBook - Online magazine maker