Our Guiding Principles
GP#1 We will ensure that leadership drives for results.
GP#2 We will make guest loyalty a key driver of our business.
GP#3 We will enable decision making at guest contact point.
GP#4 We will be committed to the financial success of our own unit and of our company.
GP#5 We will create an environment where our colleagues may achieve their personal and career goals.
GP#6 We will demonstrate honesty, care and integrity in all our relationships.
GP#7 We will ensure our policies and processes are guest and colleague friendly.
GP#8 We will remain deeply committed to our social responsibility by making a positive contribution to our communities, environment, colleagues, guests and business partners.
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