Contents
Sr.No.
Title
Page No
PART A GENERAL INFORMATION
1 2 3 4 5 6 7 8 9
A Message from the General Manager
5 6 8
Shangri-La Hotels & Resorts – an Introduction Shangri-La Intl. Hotel Management Ltd. (SLIM) – Key People
Adarsh Hotels & Realty Pvt. Ltd.
10 11 12 13 15 16 17 23 24 25 29 32 34 38 41 43 45 49 53
Adarsh Hotels & Realty Pvt. Ltd. – Key People Know your people at Shangri-La hotel, Bengaluru
Know your brand – Core Values, Philosophy-Vision-Mission
Our Guiding Principles Universal Core Practices
10
Know Your Product – Shangri-La hotel, Bengaluru
PART B EMPLOYEMENT GUIDE
11 12 13 14 15 16 17 18 19 20 21 22
Employee Classification
Level Hierarchy
Terms of Employment
Leave Entitlement
Compensation and Benefits
Colleague Facilities
PART C RULES & REGULATIONS
Your Responsibilities at Shangri-La hotel, Bengaluru
Security
Health & Safety
Grooming Standards
Shangri-La Social Media Guidelines Employee Discipline & Irregularities
PART D PERSONNEL DEVELOPMENT & RECOGNITION
22 23
Guest Delight Program
74 75
Employee Communication Channels
PART E
24
Sustainability – Our Corporate Social Responsibility
77
PART F FREQUENTLY ASKED QUESTIONS
25 26 27 28 29 30
Engineering & Landscaping
84 87 93 98 99
Rooms Division
F&B Service
Sales & Marketing
CHI, The Spa and Health Club
Safety & Security
102
3
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