SLBL - Emp Handbook - 2019

28. Is there express service for pressing? Are there any additional charges? Pressing services are available throughout the day and there is no additional charges for express pressing regular pressing charges apply. 29. What are the charges for kid’s laundry? For kids below 12 years the laundry will be processed at a 50% discounted price. 30. What is guest laundry procedure?  Laundry collected before 12 noon is processed and returned on the same day after 6.00 pm.

 Laundry collected after 12 noon is processed and returned the next day after 6.00 pm unless express Laundry is requested.

31. List the various guest programs in our hotel.  We have the following guest programs:

Long stay program, Kids program, Single lady program, Family STAY program, Repeat Guest program, Know your Guest program and Lost Baggage program. 32. What is Press Reader?  Press Reader is an app which our guests can download on a complimentary basis using hotel Wi-Fi hotspot. This app can be used by our guests to read up to 2000 global dailies and newspapers. 33. How do our guests log in into Press Reader? Please list down the steps.  Our guests can log in to Press Reader in the following manner: - Log in and connect to the internet via hotel hot-spot WiFi - Download the press reader app - Access over 2000 newspaper and dailies across the globe Food & Beverage Division 1. Which restaurant is directly accessible from the lobby? b Café our all day dining restaurant, is accessible directly from the lobby, it is adjacent to the front desk. 2. What type of Cuisine do we serve in b Café? We will be serving the best of Indian, Asian & European cuisine, we shall be serving global cuisines at the cooking theatre and Ala Carte options also would be available.

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