Planning & Development Services Preparing New Online Service Capabilities
By: Orange County Communications Department
In keeping with Orange County ’ s recent efforts (and successes) in the digital realm, the Planning & Development Services Department is pleased to announce the upcoming launch of new capabilities powered by EnerGov! Using this new online platform, those seeking to submit plan or permit applications (both residential and commercial) will now enjoy a more streamlined experience. For example, an individual needing to submit a new zoning permit (the first step for new constructions such as additions, decks, porches, etc.) would
begin by creating an account in the new portal using their email address. Once created, the user would select “ Zoning Permit ” from a dropdown list of all application options. Following selection of an application type, the system guides the user through the steps of the application process, noting required fields and any necessary attachments. The requirements are adjusted automatically depending on the needs of the user ’ s chosen application. All applications must be connected to a physical location, such as the address of the home at which a new deck will be built. Helpful features are designed to make this easier than ever before; properties can be found by address, parcel number, or even using an interactive map. Continuing in the application, users will provide contact information as appropriate for the applicant, property owner, contractor, etc. For a Zoning Permit, the user would next submit a plat (uploaded as a PDF attachment), as well as any supporting documentation. As mentioned, the system adjusts depending on the application, and a user may be required to submit additional details. For a “ Residential Construction ” application, the list may include square footage, number of bathrooms, and whether the structure will have a generator. For a “ Major Site Plan ” application, the list may include proposed utilities, a vicinity map, proposed signage, etc. Once all information is provided, the applicant simply submits the application. An initial fee estimate for the application will be created for reference, but payment is not processed at this time. Following a staff review of the application, an invoice will be created. Fees can be paid through the same portal, allowing the entire application process to occur online. If the applicant is not ready to submit, their application can be saved as a draft, connected with the account they created, for later submittal. Those who frequently submit applications can create templates for future applications to further streamline the process. Once submitted, the applicant can stay informed about the application ’ s progress. As each step is completed, either by the applicant or by Planning & Development Services staff, the information in the user ’ s account will be updated to reflect the changes. A progress section represents this visually with a completion percentage icon and a progress graph. Additionally, a dashboard conveniently houses all relevant information, including permit and plan applications, open invoices, and inspections. Those preferring to submit applications in - person will still enjoy the benefits of the EnerGov upgrade. Streamlined workflow processes for staff, made possible by the new system, will allow us to serve residents more effectively, regardless of how they submit their material.
Page 14 | August, 2022
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