Facilities Manager Candidate Information Pack
Arkle Property Services was founded in 2018 by Matthew Robertson who has 20 years’ worth of experience in asset management, surveying, and Super Prime property management. In the past two years, Arkle has formed a dedicated “projects” division which is supported by an expert management team and the very best contractors, trades people, artisans and craftsmen. Our preferred list of subcontractors have a wealth of experience in maintaining properties of all shapes and sizes. Arkle manages various large portfolios across London requiring, maintenance, refurbishment, fire safety and development projects. We provide a hassle free ‘turn key’ service allowing clients to enjoy the process of a refurbishment/fit out to their new or existing property. Arkle takes great pride in working in some of London’s most iconic buildings and prides itself on providing a service to clients that is industry leading, based on trust and honesty. Arkle Property Services has expanded its area of specialist works by providing passive and active fire protection services. About Arkle Property Services
Our Services Arkle Property Services has an outstanding track record for providing superb quality main- tenance and refurbishment ser- vices to Super Prime residential, commercial and estate properties across London. We pride ourselves on our exceptional attention to detail, our friendly, personal service and on the stunning results we achieve for our clients, on time and on budget. Our services include, but are not limited to: • Fit out projects • Turnkey services • Refurbishment projects • Decoration including specialist wall finishes • Exclusive wall coverings installation • Mechanical and electrical systems • Plumbing systems • Passive and active fire protection • Smart lighting and building management systems
• Property management • Property maintenance • Project management • Surveying services • Snagging services
Our Values
Arkle launched in 2018 and is proud that they have never lost a single client. We have an excellent reputation with our clients and always stick to our values. Arkle is not about profit and corporate politics, Arkle is family business based on strong values. Arkle started as 3 man company and has developed to over 15 full time team members plus over 100 sub-contractors working around us. We are proud with our team and strongly believe that happy staff results in happy customers.
Ownership When Arkle takes on a job for a client, we take on responsibility for both a timely completion and at a cost effective price. We recognise that no detail is too small on a job – and that recognition is often what differentiates us from the competition (and why so many clients stay with Arkle). Personalised service Arkle recognise that each client is an actual person – who we look to connect with regularly to provide job updates. We intend to be as honest and positive as possible – looking to give a timely reply and/or acknowledgement on each and every occasion. Lifting the weight… We recognise that client jobs are often complex and require detailed oversight – Arkle takes on that responsibility on behalf of the client. Arkle are highly skilled in finding solutions to client problems which we seamlessly incorporate into our end-to-end client service resulting in a successful job execution. Value for money Arkle represents good value for money – recognising clients often have to maintain a fine balance between cost vs. value added. Our added job value may not have a definitive price tag, but it should be instantly recognisable to a client.
Accountability We recognise that a job isn’t complete until a client says it’s complete. Arkle consider risk (on a job) to be measurable and we won’t ever exceed acceptable risk parameters (as agreed with a client).
Trust For a client to put their trust in Arkle we recognise we must first prove our reliability. We intend for clients to have confidence in Arkle – confidence that whatever we say, we will do.
Good communication Good communication is essential for a successful job execution. Good communication is a 2-way process, supported by a client-tailored structure of job updates from Arkle.
Quality of workmanship Arkle is proud of our strong reputation for high quality workmanship; our attention to detail makes us stands out. We are always looking to be better – better for the client, better for Arkle – maintaining our professional integrity.
Job Description
Duties will include: • To inspect the allocated sites/projects regularly and identify any areas in need of repair / H&S hazards/ Quality control / progress. • Meeting clients on sites. • To perform risk assessments, issue RAMS to Arkle’s the Head of Compliance for approvals. • To ensure that all maintenance items are kept in a safe area to prevent injuries to residents, associates and visitors. • To coordinate, oversee and manage repair and maintenance work assignments performed by technicians, vendors and contractors. • To prepare and manage jobs and invoices for the allocated jobs/projects. • To review work orders and assign various team members with timelines to complete and follow up work to ensure that work orders are properly completed. • To develop and maintain preventive maintenance programmes. • To implement and ensure that all safety programmes and procedures are followed. • To have overall responsibility for all Health & Safety on each project. • To coordinate and manage fire door assessments and projects. • To provide a routine and preventative maintenance process through proper scheduling of maintenance and employees, planning, use of PC based work request system. • To provide on-call support for emergency situations. • Each project to be led by Arkle’s main values: Ownership, Accountability, Personalised Service, Trust, Good communication, Quality of workmanship. • To attend required meetings and training programmes. • To follow all UK safety requirements We are looking for an experienced Facilities Manager to take ownership of scopes of work for residential, commercial and build to rent developers across London and beyond. You will be expected to manage a team of several maintenance technicians, traders and contractors, focused on performing corrective, predictive and preventative maintenance, snagging and refurbishments across multisite locations. Arkle Property Services is looking for a Facilities Manager to join its team managing residential maintenance and refurbishment projects across some of London’s most premium real estate. Arkle Property services has an outstanding track record of providing superb quality maintenance and refurbishment services to residential, commercial and estate properties across London. They are currently working on the largest UK Build to Rent refresh programme with Get Living refurbishing properties with new kitchen units, appliances, flooring, painting and decoration works. They are the UK’s leading Fire Protection advisor, working with developers and operators to ensure that their buildings are compliant whilst ensuring minimum disruption to day-to-day operations. They oversee projects of varying scales, catering to the needs of their clients, whether they are small or large in scope. Clients they work with include: The Whiteley, 20 Grosvenor Square, Four Seasons, Sixth Senses, CBRE, Knight Frank, Savills, Get Living, Elysian Living and Knight Dragon.
We are looking for someone with experience of managing renova- tion projects across multiple sites. You will need to be an excellent communicator with experience of providing a high level of service to clients. You must be numerate with the ability to analyse data and prepare reports. You must also have excellent communication skills to man- age key clients, provide exceptional customer service and manage on-site teams. You must be able and willing to travel to different locations within the UK to supervise works and ensure that sites are compliant and running to schedule. Knowledge of fire safety legislation and compliance is essential.
How to Apply
To arrange a confidential briefing discussion, please contact Arkle Property Services retained advisors at The Management Recruitment Group (MRG). Emma Timothy emma.timothy@mrgglobal.com Matthew Giles matthew.giles@mrgglobal.com
All applications should consist of a CV and should be sent to the Email addresses detailed above.
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