Q: How do I use digital ID cards? Customers will use their digital ID cards in the same way they use their physical ID cards. Doctors, specialists, labs, hospitals, pharmacies and other medical facilities will have different ways of processing digital ID cards. On myCigna.com , customers can view, print or request a mailed card. In addition, the myCigna App allows them to view, print, share (via text, email and AirDrop) or save an image of their digital ID card(s). Many providers are also using their own patient portals where customers can upload an image of their card. Q: Will I be able to save my digital ID cards in my “wallet” on my iPhone or Android phone? Customers are able to save their digital medical ID cards in the Apple Wallet. A similar capability for dental and vision ID cards will be available later in 2023. A similar capability is not yet available for the Google Wallet. Q: As a subscriber, can I see my dependents’ cards? Yes. myCigna.com and the myCigna App allow for the plan subscriber to have full access to their dependents’ digital ID cards. Q: As a dependent, can I view other household members’ cards? No. The subscriber must grant access via myCigna ® using the shared access process. To grant a spouse/partner or a dependent above the age of 18 access please follow the following steps: • N avigate to your name at the top right corner of the page. • Select Profile from the dropdown. In the Security & Login section, click the Shared Access link. • S elect one person you want to share access with. The page will show if the person is eligible to have access shared. • S elect the box under Share my Information if you would like to allow the person you have selected to view and access your account and healthcare information.
Q: Are digital ID cards safe to use? Are they more prone to identity theft and hacking? Digital ID cards are only accessible through the creation of a myCigna.com account, which requires customer authentication. Digital authentication protects access more than a physical ID card can since a physical card can be lost or stolen. We encourage customers to use caution when storing and sharing digital images of their ID cards outside of myCigna.com or the myCigna App . The same precautions taken to protect sensitive credit cards or state ID data should also apply to digital ID cards. Q: Are providers ready and able to accept digital ID cards? Doctors, specialists, labs, hospitals, pharmacies and other medical facilities are in various stages of readiness to accept digital ID cards. Cigna Healthcare is partnering with providers to ensure readiness to accept digital ID cards. Q: What happens if a provider has questions about or does not accept a digital ID card? We understand that providers are at varying stages of readiness to accept digital ID cards. Your provider can also access your information via the provider portal. If they continue to have difficulties, please advise them to contact Cigna Healthcare through the usual channels. If you need further assistance, please call customer service. Q: If my employer changes our benefits plan, will I need new ID cards? How and when will those be available? Going digital introduces the ability for real-time updates. As plans change and the information on the cards needs to change, Cigna Healthcare can make the changes digitally with greater efficiency, speed and security compared to producing physical ID cards. The good news is, your digital ID cards on myCigna.com and the myCigna App are always the most current version for your plan year and are available beginning on the plan effective date. Q: Can I continue to use the physical ID cards that I have in my possession? Customers should always use the most current ID cards to ensure the accurate processing of services received. Digital ID cards will always reflect the most up-to-date information.
Note: Shared access can only be managed on myCigna.com and cannot be managed on the myCigna App .
Offered by Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, or their affiliates.
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