Q: How do I register for a myCigna.com account? Cigna Healthcare will reach out through email and direct mail before, during and after open enrollment to communicate how and where to access a digital ID card. Q: Will I be able to register on myCigna.com before the effective date without having my member ID? Can I use my Social Security number (SSN)? Any customer over the age of 13 can create a myCigna.com account before or after their plan effective date.** Subscribers need either their SSN or member ID to create a myCigna.com account. Spouses and dependents will need either their member ID or the subscriber’s SSN to register. Your digital ID card will be available on or about the first day of your plan year. Registered, active customers will always see the ID cards for their current plan year.
Q: Where can I go to get answers to questions regarding digital ID cards? To help answer any questions, we’ve included information about digital ID cards on Cigna.com ® in the new member guide section. Q: How will Cigna Healthcare support customers who do not have access to the internet or who prefer not to register on myCigna.com or express-scripts.com? Cigna Healthcare customers can request a physical card via myCigna.com . An employer can also request medical ID cards on an employee’s behalf via the employer portal. Q: What happens if I need to change my name on my digital ID cards? If a legal name change has occurred and new insurance ID cards or system updates are needed, a customer needs to refer back to their Employer’s Benefit center first to initiate the request to be made. If the change has already been made or if the change is minor, customers can contact Cigna Healthcare customer service at the number on the back of their insurance ID card or your employer-dedicated Cigna Healthcare number.
* The transition to digital ID cards does not apply to the following: all fully insured medical clients sitused in Texas, New York, Florida and Colorado (ASO will be included); all medical clients sitused in Minnesota regardless of funding type; all D-HMO plans, D-PPO and vision plans sitused in Minnesota. Customers who live in states that are excluded from the transition will receive physical ID cards. In addition, all customers who have indicated their residence is in states that are excluded from the transition will receive physical ID cards.. ** Customers under age 13 (and/or their parent/guardian) will not be able to register at myCigna.com. The Apple logo is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a registered service mark of Apple Inc. Android and Google Play are trademarks of Google LLC. Amazon, Kindle, Fire and all related logos are trademarks of Amazon.com, Inc., or its affiliates. The downloading and use of any mobile App is subject to the terms and conditions of the app and the online store from which it is downloaded. Standard mobile phone carrier and data usage charges apply. All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group. 962510 b 10/23 © 2023 Cigna Healthcare. Some content provided under license. Offered by Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, or their affiliates.
Made with FlippingBook - professional solution for displaying marketing and sales documents online