Complaints regarding the distribution of payslips For the first time since 2012-13, the number of complaints regarding the method of distributing payslips has fallen, down from 60% in 2018 to 41% in 2019 perhaps reflecting the nation’s increasing acceptance of sending and receiving information online. In fact, the number of complaints regarding all areas of payslip distribution have reduced in 2019, with the number complaining that they would prefer their payslip posted to home halving to 19%.
Type of complaint
Other complaints Late payment for overtime and additional hours accounted for more than half (51%) of complaints received by the payroll department. However, respondents report that a significant number of these were due to information not being provided to payroll in time. Other causes of complaint included: underpayment due to incorrect tax code (8%), underpayment for another reason (6%), bonus or commission not paid (7%).
Looking wider than just payslips, what is the most frequent complaint received by the payroll department?
CIPP POLICY AND RESEARCH TEAM PAYSLIP STATISTICS COMPARISON
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