Datagraphic foreword
Datagraphic is happy to support the Chartered Institute of Payroll Professionals (CIPP) Payslip Statistics Comparison Report. We’ve been an advocate of the CIPP and their research on payroll, and specifically payslip distribution, for many years. Over the last 12 months – and right now – UK organisations have faced a number of challenges in unprecedented times. But payroll teams have shown once again, their resilience and ability to manage change. This report confirms that, and shows no matter what, our payroll teams continue to pay people accurately and on time. Reading this report, it was not a surprise to see ‘monthly’ remains the most common pay frequency: with more than 96% of respondents operating a monthly payroll. What was interesting however, was that 7% of respondents received requests from employees to be ‘paid on demand’. Is this a growing trend or a reflection of the economic uncertainty around in the last 12 months? We’ll have to see in next year’s report, if daily payments increase in response to changing demands. Payslip distribution is still a key task for payroll teams and it’s no surprise to see online being the most common method for distributing payslips. At Datagraphic, we’re a leading supplier of epayslips and so widely promote and support this switch to online. But, we also know how important it is to cater for different employee preferences, even if only a small number of the workforce prefer to receive paper payslips. Our moto at Datagraphic, is think ‘digital-first’ not ‘digitally-exclusive’. It still shocks me to see 32% of respondents email payslips to employees. With GDPR responsibilities, you would expect this figure to be 0%. I guess the question we should be asking is why is this figure still so high? Is this because organisations are willing to risk using email with limited security (even if password protected/encrypted)? Or is it because their current system doesn’t support another online delivery method? A key finding in the report, that stood out for me, is the number of complaints regarding the method of distributing payslips (paper to online). A fall of almost 20% in the last year. This is encouraging to see, and most likely stems from people having more confidence in receiving information online. The future of payslip distribution – especially with more of the workforce now working from home – is creating a multi-channel approach to distribution. Organisations have made progress in their digital efforts, but now it’s time to look at how to effectively and efficiently deliver payslips through multiple channels: print and online. And to be able to easily switch between delivery channels depending on circumstances.
GLYN KING GROUP MANAGING DIRECTOR DATAGRAPHIC
To the CIPP and all those who contributed to this report, thank you. I hope you find it thought provoking.
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CIPP POLICY AND RESEARCH TEAM PAYSLIP STATISTICS COMPARISON
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