SL Cares Assurance_Internal Audit_SLTO_Sept2021

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Sanitisation of tables, surfaces and chairs with approved disinfectant solutions after each table turnover.

Yes

D10 sanitizer is used to clean tables, however contact time is 5 minutes for this solution. Consider changing to Diversey D4.12 which has contact time of 30 seconds. All employee touch points are sanitised every hour, e.g. Desks, service stations, carts, point of sales. No

Not consistently observed. Need sanitization records log For additional care, hand sanitising gels to be available at restaurant and bar entry points. Temperature checks at all entry points for all guests prior to entering the hotel premises and facilit. As per local regulations this is not required Digital versions of the menus offered to guests through tablets and mobile phones using QR code. If not, single-use menu or sanitizable menu (e.g. laminated) should be offered. Service spoons/service chopsticks must be offered for all family-style shared dishes. Napkin is provided but its service is suspended (no placing in guest’s lap or folding napkins when guests leave the table to visit buffet stations). All reusable guest contact items sanitised after every use – bill folders, pens, printed menus and digital tablets, and all other reusable guest items.

Yes

N/A

Yes

Yes

Yes

No

Not consistently observed. Suggest to have separate tray/ bin of items that need to be sanitized and placed on trolley in cloak room during busy operations. Baby chairs are sanitised in front of the guests after each use. Yes

Salt / pepper shakers on table are sanitised upon table turnover.

No

Not consistently observed. Perhaps have a designated tray for place all items which need to be sanitized on trolley in cloak room during busy operations. Ice machine scoops santised after every use. Machine handles and doors sanitised every hour. No Ice scoops are placed in sanitizer. Machines handles and doors not consistently observed being sanitized. Need records log.

Avoid self-service Beverage and coffee stations, or all self-service guests' touch points to be cleaned/sanitized every 30 mins, e.g. coffee machine, buffet tongs, etc.

Yes

Private & Confidential

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