Failed Items
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Failed Items Rooms / Arrival & Departure
Guests will be encouraged to check-in and express check-out using our Shangri-La Mobile App.
No
GC members are not consistently advised upon check in that they have the option to swiftly check out through the mobile app if they prefer. Rooms / Arrival & Departure / Guestroom Setup
Reduce glassware and cutlery.
No
Glassware setup is in the room to match the in room minibar offerings
Photo 11
Rooms / Arrival & Departure / Guestroom Setup / Guestroom Cleaning
From departure rooms all linen, towels, bath robes are removed and replaced regardless if used by guest.
No
Rooms / Arrival & Departure / Guestroom Setup / Guestroom Cleaning / Public Area / Laundry
"Offer guest the option to place guest laundry/shoes and guest request items in the room or allow for self retrieval.
No
self retrieval option is not provided to guest. F&B / Kitchen
Hotels are HACCP and/or ISO certified.
No
HACCP certification not obtained, however in line with local regulations F&B / Kitchen
All food items covered during transportation.
No
when transporting food items on trolley some items observed without cover or sling wrap. Color coded bin lids should be used. F&B / Kitchen / Restaurant & Bars
All food and beverage colleagues don masks and where relevant wear gloves (food handlers) that are replaced frequently or upon contamination.
No
not all food runners observed wearing gloves. Gloves should be changed every 30 minutes or when contaminated. F&B / Kitchen / Restaurant & Bars
All employee touch points are sanitised every hour, e.g. Desks, service stations, carts, point of sales.
No
Private & Confidential
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