SL Cares Assurance_Internal Audit_SLTO_Sept2021

Not consistently observed. Need sanitization records log F&B / Kitchen / Restaurant & Bars

All reusable guest contact items sanitised after every use – bill folders, pens, printed menus and digital tablets, and all other reusable guest items.

No

Not consistently observed. Suggest to have separate tray/ bin of items that need to be sanitized and placed on trolley in cloak room during busy operations. F&B / Kitchen / Restaurant & Bars

Salt / pepper shakers on table are sanitised upon table turnover.

No

Not consistently observed. Perhaps have a designated tray for place all items which need to be sanitized on trolley in cloak room during busy operations. F&B / Kitchen / Restaurant & Bars

Ice machine scoops santised after every use. Machine handles and doors sanitised every hour.

No

Ice scoops are placed in sanitizer. Machines handles and doors not consistently observed being sanitized. Need records log. F&B / Kitchen / Restaurant & Bars / IRD

Contactless delivery and pick-up of in-room dining trays and trolleys. Colleagues ring doorbell and step away to maintain safe distancing while guest retrieves items, unless requested by guest. If guests request should maintain safe distance of at least 1.5 metres. Mask and gloves are required for both situations.

No

Gloves are not consistently worn when delivering food. F&B / Kitchen / Restaurant & Bars / IRD

All food and beverage items and cutleries are covered/wrapped at all times. Condiments are individually packaged or well covered.

No

Cutleries are placed into pockets however are not covered/wrapped completely

Photo 18

F&B / Kitchen / Restaurant & Bars / IRD

All trolleys, trays and hot boxes are thoroughly sanitised before and after every use.

No

not consistently observed. Suggest to have ready to use labels/signage once sanitized.

Private & Confidential

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