GC members are not consistently advised upon check in that they have the option to swiftly check out through the mobile app if they prefer.
"Hotels may offer guests information about facilities and unique room features through digital environments including television screens, tablets and through mobile phones using QR code.
Yes
interactive iPad available within the room, only observations are that the guest directory needs to be updated based on Covid operations and Public health and safety information/measurements to be shared via physical or digital signage based on local government regulations. Public health and safety information/measurements to be shared via physical or digital signage based on local government regulations. " N/A The only requirement from the gov. is guests must wear face masks when entering the property and this is being communicated via the Shangri-La cares signage. However, based on observations we need to increase this signage within the lobby and public areas.
Photo 10
Upon arrival & departure, offer guest the option to place & collect luggage in the room or allow for self retrieval. Bellmen to observe safe distance of 1.5 metres or based on local regulations as appropriate while providing luggage assistance service.
Yes
Guestroom Setup
3 failed, 86.36%
Guestroom Se-t8u6p.36% Reduce glassware and cutlery.
No
Glassware setup is in the room to match the in room minibar offerings
Photo 11
Reduce tea (English Breakfast, Jasmine, Green Tea, Osmanthus, Chamomile (Non China) and Chrysanthemum (China) quantity. As per HK the number of teas have been reduced to 4pcs from original 6pcs Reduce instant coffee quantity.
Yes
Yes
Nespresso tea is available within the rooms in single use pods Guestroom Cleaning
2 failed, 89.47%
Guestroom Clea-n8in9g.47% Housekeeping colleagues wear PPE according to PPE guideline and change them base on shift requirement, wear & tear or contaminated.
Yes
Private & Confidential
9/36
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