Shangri-La Cares: Balanced Scorecard Measurement
Shangri-La Cares Assurance results to be incorporated into the 2021 Hotel Balanced Scorecard (BSC).
▪ Will form part of the Safety and Security Audits section under the Our People and Guests category of the BSC.
▪ There will be two visual walkthrough audits for each hotel in 2021.
➢ Cycle 1: December 2020 to May 2021 ➢ Cycle 2: June 2021 to November 2021
▪ Each cycle eligible to score between +1% to -1% resulting in a total score of between +2% to -2% across the two cycles.
▪ Irrespective of whether hotels are operating under either Base Standard or Base Lite, the audits will test for adherence to the most fundamental health and safety measures under Base Lite operational standards only. Scope of testing would cover both Front-of- House (Rooms, F&B and Wellness) and Heart of House (from Cycle 2). Scoring Mechanism ▪ An audit score will be issued after each audit. ▪ Results of each audit are independent and the BSC scores for Audit Cycle 1 and 2 will be aggregated to form the total BSC score for this metric. Audit Score BSC Score for Each Audit Effective ≥ 85% 1%
Needs Improvement
70%-84%
--
Ineffective/ Fail
<70%
Penalty -1%
15
Made with FlippingBook Converter PDF to HTML5