Shangri-La Cares: Operational Standards
Introducing 3 levels of hygiene and safety operational standards that enables hotels to operate in an efficient way yet ensuring the Shangri-La Cares Commitment is maintained.
Base Standard
Base Lite There have been confirmed cases in the location and localized clusters have appeared.
New Norm
Confirmed cases are widespread, with large cluster of human to human spread.
As the COVID-19 pandemic has evolved, some countries have further stabilized their situation and are returning to a more “normalized” state of daily activities. The New Norm option is a subset of Base Lite and provides a c.35% reduction in tasks compared to Base Lite but still retains the most fundamental health and safety measures to meet the Shangri-La Cares Commitment.
Base Standard, is a set of stringent safety measures for hotels to operate under to ensure colleague’s self protection and guest’s safety. It governs the use of PPE and cleaning chemicals together with operational standards to be followed on sanitization, safety distancing and contactless interactions.
Base Lite, is a subset of Base Standard implemented since July 2020. Base Lite operational standards provides a c.30% reduction in tasks compared to Base Standard but retains the most fundamental health and safety measures to meet the Shangri-La Cares Commitment.
Note: Hotel and Regional EVP to assess the hotel's condition and determine the operational standard to be adopted. Operations will only be stopped when instructed by local governments.
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