Shangri-La Cares Assurance: Visual Walkthrough Audits
Objective: To reconfirm that Hotels and Resorts continues to adhere to the Shangri-La Cares hygiene and cleaning commitments that have been implemented across the Group.
Optimize The Visual Walkthrough audit consists of: ▪ Audit team remotely connecting to the hotel/resort representatives (preferably GM or RM) via a Teams video call on a mobile device. ▪ The hotel/resort representative then conducts a walkthrough of the property whilst connected to the video call. ▪ On a random basis, the hotel/resort representative will be requested to demonstrate that the property continues to comply with certain Shangri-La Cares requirements. ▪ Where required, photo evidence will be provided to support the visual walkthrough.
Each hotel/resort will be subject to two Visual Walkthrough audits: ▪ Cycle 1: between December 2020 and May 2021 ▪ Cycle 2: between June to November 2021
Unannounced onsite audits: ▪ During each cycle, at least 1 hotel in each region will be randomly selected for an unannounced onsite audit. ▪ Audit to be conducted with a suitable hotel Excom member (eg DOR / Exec Hskp, DOFB, FC etc) should the GM or RM not be available to facilitate the walkthrough.
9
Made with FlippingBook Converter PDF to HTML5