Shane Snodgrass Sure. So, as orders come in from multiple channels -- again, we integrate with multiple channels there. As orders come in, we are printing barcodes that are assigned to every single piece. Not necessarily an order because an order might have multiple garments within it. Our WMS is then walking us through a stock pick. So it's telling us where in the warehouse to go grab the stock and what we need to be grabbed. So that's helping our pullers to be effective and efficient there. Those barcodes are then applied onto those shirts, and that serves as the heart or the brain of that piece at that point... all of the data, as far as artwork, and shipping information, and any binning information, if we have multiple garments are all associated with that piece and that barcode at that point. So at every step of the process, whether it be, again, stock-picking, or whether it be printing, or putting the shirt on a dryer, that's all getting a scan so we can see real-time. And we're also taking that data and sending it out to all of our customers and their end customers updates on orders as it's happening, real-time on the floor. So as that piece is produced that that's sending out a notification that that potentially could make it to the end customer. Marshall Atkinson Okay. And that's a lot of hoops. We got to jump through to get the stuff out the door. And I know from talking with you guys. At peak levels, you guys are doing this 24/7, correct? Shane Snodgrass Correct. Yeah. During peak season, especially around holidays or big events, Q4 as well is very large. So we are running three shifts, we are running 24 hours a day. Marshall Atkinson Talk about employees, and training, and finding people... and especially these days with the whole COVID pandemic craziness. How are you solving that problem? It seems like that would be kind of an interesting challenge to have. Shane Snodgrass Luckily with this workflow, a lot of the work is automated through our systems. So it gives us an advantage because there's less training required to get somebody up to speed to either, you know, ship -- maybe they're doing shipping or maybe they're going to be a DTG operator. Because everything's automated, there's a lot less training needed there than a traditional screen print or embroidery operator that could take years of experience to really understand the technicalities of embroidery and screenprint. Since so much of this is automated through our systems, if you take a lot of that away from the individual operator and they can focus just on being effective and efficient, right? So in that regard, it's actually been a little bit easier to help scale up the organization in that department than it probably would be with traditional, other you know, other decoration types.
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