SUCCESS STORIES IN THEIR OWN WORDS

And I think having you and Liberty on the podcast is going to be so much fun. Monica Maglaris Thank you. That's such a huge compliment, especially coming from you. I can't thank you enough for all of your wise counsel and friendship and expert advice. So it's, it's such an honor to be here. Thank you kindly very much. Marshall Atkinson Oh, my pleasure. So why don't we just talk a little bit about Liberty because maybe some folks haven't heard about you guys, right? So who are you and what type of customers are you guys making happy every day? Monica Maglaris Well, Liberty Print Co. is a predominantly contract, screen printing, and embroidery shop here in New England. And we try to make everyday people happy and they are resellers and promotional products, distributors. So that's our core audience, and the people that we serve every day and our team with a capital T strive every day to make pretty much everybody happy with a capital H, and in the world of contract, that can be kind of hard. I always liken it to playing the game of Tetris, where you have all these blocks coming down and you're trying to organize them as they're falling, all your orders are coming in. And you're just trying to make sure that all those blocks have a nice little location to fall into and that you never bottled, that could go through it. And then the game -- so we kind of play a game with our production schedule here. And like I said, it's just like the game of Tetris and we try to make sure we filter everybody through. Everybody gets done on time. Everybody gets done with the highest level of quality possible, and we try to make sure that everything that there are not too many touchpoints, but those touchpoints that we have with our clients are impactful or meaningful. And it just constantly reinforces with them. Things are going well, things are moving along as they should. And that their clients, their end-users will be very happy. And hopefully, they will smile as wide when they open up those shirts as we do while we're printing them or

embroidering them. Marshall Atkinson

And, and so you do this through better ways of organizing, uh, making sure things are happening the right way. By counseling your customers, you know what I think you should do this way because the result is going to be better. Right? Monica Maglaris Exactly. It's a very collaborative approach. And we try to involve our clients as much as

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